Kate Campbell

Experience

• 

  Oxford Brookes University

  Sept 2008 - Jun 2010

  Student Support Worker

  Note-taker for students unable to take notes for themselves.Proof-reading and preparing text-books for Large Print or use on ScreenReader.

• 

  Oxford University Press

  Oct 2010 - Oct 2015

  Assess requirements and create and manage scripts.Coordinate Regression and User Acceptance Testing within the support team.Liaise with developers to raise and then triage any bugs that arise. Ensure that customer-facing online support content is up to date.Project management o A pilot project involving high levels of volunteer management. o Ensure project documents are up to date.o Create regular progress reportsProvide online training and demonstrations to customers, and high levels of training for new starters.Contribute to the on-going development of the customer-facing sites so that they improve in line with customers’ needs.Assist the Customer Support Manager with general administrative and sales tasks.Provide clear email support to both internal and external customers. Show less Investigate and resolve issues for authors of articles and subscribers – clearly explaining solutions and assisting with article submissions and taking out subscriptions.Representing the team in the monthly Production meeting, discussing how the production team and customer services communicate effectively to assist each other.Law Representative, taking responsibility for the more sensitive Law customers, both internally and externally. Writing training plans and standard responses. Training new staff members. Key User for an internal system. Show less

  • Support Coordinator

    Nov 2013 - Oct 2015

  • Journals Customer Support Executive

    Oct 2010 - Oct 2013
• 

  University of Birmingham

  Nov 2015 - now

  Team manager, with management responsibilities for two line reports.Executive Support of Head of SchoolSecretary of School Committee and Strategy CommitteeFacilities management: oversight of projects and space allocation and oversight of maintenance across the SchoolHR: recruitment, academic promotions, academic probationary processes, staff files (in line with GDPR)Budgets: champion non-pay budget efficiencies, monitoring budget reportsNew staff inductionsOversight of Research Visitor process: applications to visit, induction of visitorsCore Systems (HR, Finance and Payroll) super-userSchool Communications: monthly update emails, conversion of staff handbook into a suite of intranet pages, overhaul of School mailing lists Show less - Comprehensive administrative support to students, academics and professional services within the College of Arts and Law. - Budget for and arrange graduation receptions for the College of Arts and Law. - Identifying and facilitating improvements to Joint Honours students experiences within the College.- Keeping Joint Honours and Quality related online information up to date.- Report on and monitor Joint Honours students - credits taken and satisfaction level. - Created and maintained a series of webpages specifically for incoming study abroad students to make module choices.- Created a process to simplify the students’ selection of modules, and streamline the administrative work assigning the students to modules. - Selected to work with the Academic and Administrative Quality Manager in the School of History and Cultures to streamline and simplify procedures. Show less Provide support and advice for colleagues, students and parents, specialising in Undergraduate Admissions, but maintaining a good overall knowledge of all processes.Monitoring and identifying potential problems, and areas for improvement, leading to me creating a training guide for new starters. Work to conflicting and demanding priorities.Project Management: Project Management Training at the University of Birmingham taken on 29th April 2016.Acting Manager when required, coordinating the team’s work, running reports and acting as a point of escalation for complex queries. Show less

  • Operations Manager

    Oct 2024 - now

  • Head of Operations

    Mar 2023 - Oct 2024

  • Operations Manager

    Aug 2021 - Jun 2023

  • Operations Officer

    Aug 2018 - Aug 2021

  • Senior Administrator (Quality)

    Oct 2016 - Jul 2018

  • Enquiry Adviser

    Nov 2015 - Oct 2016