Iva Petrova

Experience

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  Aplus.net

  Oct 2007 - Jun 2008

  Project Manager

  ❖Maintained multiple medium to large scale projects and functioning as single point of contact for reporting project status.❖Managed project history and tracked communications with clients by working with Estimates Department, Designers and Developers.❖Organized and managed all phases of the project to ensure on-time completion.

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  Hostway Services, Inc

  Sept 2008 - Apr 2011

  Technical Support

  In this position, I demonstrated willingness to learn, improve and work efficiently in a team according to performance requirements and standards set by the company. I also eliminated customer confusion or frustration using empathy and consideration to reach amicable solutions.In maintaining good work ethics, I maintained professionalism and refrain from emotional reactions and comments related to daily work-flow. Worked efficiently in a team and approach constructive criticism professionally. I also responded to users’ inquiries regarding their hosting plans, scripts requirements and system configuration in order to diagnose and resolve their issues. Show less

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  Artirix

  Apr 2011 - Feb 2016

  As a QA Analyst for Artirix, I collaborated with development teams to investigate, solve any problems and deliver quality software solutions. Managed the manually testing of web applications across different platforms and browsers. As a Technical Support for Artirix, I utilized previously acquired technical experience to become actively involved in day-to-day technology team to meet schedules and resolve issues. Performed incident troubleshooting and documented case histories for all client application issues.

  • QA Anlayst

    Jun 2015 - Feb 2016

  • Technical Support

    Apr 2011 - Jun 2015
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  Realla

  Sept 2017 - Dec 2019

  QA (Contractor)

  As a QA Analyst for Realla, I Identified quality issues per defined process, planned, prioritized and executed manual testing activities across different platforms and browsers.

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  VA Software Solutions

  Apr 2020 - Mar 2022

  Technical Business Analyst
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  Consensus

  Apr 2022 - now

  Business Analyst