Sam Rolfe

Experience

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  Appleton Downtown Inc.

  May 2013 - Jul 2013

  Marketing Intern

  • Composed emails for weekly eblast updates• Created membership recruitment document• Maintained up-to-date data for "Do Sunday Downtown" initiative marketing materials• Assisted managing summer concert series resulting in timely set-up and take-down• Conducted outbound phone calls to recruit local downtown businesses to participate in Farm Market activities

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  Old Town School of Folk Music

  Jun 2014 - Sept 2014

  Education Intern

  Old Town School of Folk Music is a culture and arts organization that provides music lessons, concerts, and educational outreach programs in the Chicago area• Researched community music and arts organizations to inform accurate class pricing• Collaborated with teachers to assist production of peer-to-peer approach to evaluation• Produced and documented workflow for student survey completion, review, and output to usable visual format for teachers to improve their practice through web app SurveyMonkey Show less

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  Riverview Gardens, Inc.

  Mar 2015 - Jul 2015

  Communications Intern

  Riverview Gardens is a sustainable garden in Appleton, WI., yielding produce for the community and a 90-day job training and various other programs for community members.• Assisted development staff in grant-writing by producing 2 draft revisions and Letters of Inquiry • Conducted interviews with volunteer, job-trainee, and gardens staff for newsletter column• Participated in planning of organization events and contributed to general operations of farm

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  City Year

  Aug 2015 - May 2017

  Team Leader

  City Year Chicago is an AmeriCorps program whose Members work on teams of 5-12 to bridge the gap between what students need and what their schools can provide• Strategized with corps members one on one and as a team around reaching academic goals, intervention tracking, and student progress monitoring • Coached team of 7 to maintain positive teacher collaboration, lesson plan quality, intervention quality, and to administer student inventories so their 80+ students would achieve 900+ minutes of focused intervention with City Year• Managed two 100-attendee family engagement nights and three 10-student VIP-lounges by utilizing minute-by-minute (cue to cue) documents, planning committees, and by collaborating with school personnelTutor/Mentor Summer 2015-Summer 2016 • Provided academic, attendance, and behavior support to 10 focus list students to maintain or increase average daily attendance by 2+%, maintain student strengths or increase by 4+ pts, and move student up 1 grade or maintain A in class• Conducted attendance, behavior, and progress report check-ins with students using strengths-focused academic support and mentorship• Maintained and organized series of documents around progress monitoring cycle in large portfolio including documents for planning, executing, monitoring, and analyzing student intervention strategies Show less

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  General Assembly

  May 2017 - Aug 2017

  Web Development Immersive Program - Student

  General Assembly is a 12-week full-time and in-person coding bootcamp that provides 500 hours of instruction in full-stack web development. I built four projects using JavaScript, HTML/CSS, Ruby, and Angular. I made a matching game to train algebra students with JS. I Collaborated with a classmate to make a school donation app with Express. I made a arts-based social media app with Angular, and I designed a private music teacher companion app with React. General Assembly helped me create a foundation in web development, and I continue to study JavaScript and Ruby, and principles of Test-Driven Development. Show less

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  ClairVista LLC

  Mar 2018 - Dec 2018

  Manager of Business Development

  ClairVista is a customer / patient engagement platform that instantly connects customers to agents based on expertise, context and availability and allows customers and agents to interact using live video chat and content sharing in one user interface.• Drive direct email campaign volume from industry research up by 65%.• Arrange and execute demonstrations for 5-7 companies and each month, establishing consistent sales cycle and demonstration environment.• Create email campaign materials and build lead database resulting in a robust portfolio of director- to C-level contacts.• Establish rapport with points of contact for each qualifying lead, fostering relationships with corporate leaders in multiple industries. Show less

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  Optum

  Feb 2019 - now

  Identified customer pain points to drive issue resolution, escalating these issues if requiring enhancement requests and sharing regular updates with the customers.Advanced enterprise integrations with multiple EMRs for emerging Clinical Decision Support product, building an implementation plan utilized in 86 customer go-lives.Advised clients on the regulatory best practices for CMS mandates through continuous research of policy guidelines and detailed documentation maintenance.Led reseller integrations for an industry-leading Decision Support product customers for 23 EMR clients through collaboration with client product management and development teams, resulting in a monthly average of 160,000 transactions for my portfolio. Show less

  • Senior Technical Product Manager

    Mar 2022 - now

  • Implementation Project Manager

    Feb 2019 - Mar 2022