
Portia Mollo
Call Centre Agent

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About me
Business Partner at Simplify. Hr
Education

UNISA
2012 - 2014Diploma Public RelationsActivities and Societies: None Public Relations

Varsity College
2011 - 2011Project Management Diploma Project ManagementProject Management

MANCOSA
2020 - 2024Bachelor of Commerce Honours in Human Resource Management Human Resources Management Honours Degree
Experience

Absa Bank
Jun 2005 - Jan 2008Call Centre AgentCold callingSelling life coverAssisting clients to switch their home loans from their banks to Absa BankOffering customer serviceDoing AdminCapturing customers details on the Absa system

Nedbank
Feb 2006 - Feb 2008Homeloans ConsultantTraining new clients on the Nedbank systemGetting new leads to increase the Nedbank shareCold callingClient services Assisting clients with their Home Loans applicationDoing credit checks on clientsDoing client visits

Momentum
Mar 2009 - Oct 2011Call Centre AgentSelling life insurancesCustomer serviceAdminReaching monthly set targets Cold callingGenerating leads

SAA
Jan 2010 - Jan 2010Travel Consultant
Budget Rent a Car
Apr 2012 - Dec 2012Reservations AgentAssist clients with their reservations for car rental.Customer serviceMeeting daily and monthly targets Cold calling Doing admin and loading of clients details on the system

Brent Personnel
Jan 2013 - Mar 2013Senior Recruitment ConsultantConducting first interviews with candidatesDoing cold calling to find new businessHeadhunting - identifying and approaching suitable candidates who may already be in workUsing candidate databases to find the right person for the client’s vacancyReceiving and reviewing applications, managing interviews and creating a shortlist of candidates;Requesting references and checking the suitability of applicants before submitting their details to the clientBriefing the candidate about the responsibilities, salary and benefits of the job in questionOrganising interviews for candidates as requested by the clientInforming candidates about the results of their interviewsNegotiating pay and salary rates and finalising arrangements between client and candidatesGeneral Administration support:Capturing/Typing of CV’s into the system (Placement Partner)Editing CV’s and making sure that the dates aren’t overlapping, spell checks and also that it’s written in the correct sentence formatScreening and short listing of CV’s, assisting with sourcing of CV’s from job portals and social networksNetworking with agents to find suitable candidates, Interviewing, doing inductionsChanging and updating the status of the applicantsRegretting unsuccessful applicants and Updating new startersArranging interviews & assessment to be doneDoing interviews, doing reference checksDoing verifications i.e., ITC, qualifications & criminal checks for candidates, using MIE, I Facts and transunion Show less

HR Solutions For Tomorrow
Apr 2013 - Jun 2014Senior Recruitment ConsultantConducting Interviews on the right caliber of candidatesDoing cold calling to find new businessDoing client visitsPlacing of candidates in new positionsPrepping candidates for interviewsContinuous building of relationships with my clientsHeadhunting - identifying and approaching suitable candidates for positions Using candidate databases and Word Of Mouth to find the right person for the client’s vacancyReceiving and reviewing applications, managing interviews and creating a shortlist of candidates;Doing references and checking the suitability of applicants before submitting their details to the clientBriefing the candidate about the responsibilities, salary and benefits of the job in questionOrganizing interviews for candidates as requested by the clientInforming candidates about the results of their interviewsNegotiating pay and salary rates and finalising arrangements between client and candidatesGeneral Administration support:Capturing/Typing of CV’s into the system (Placement Partner)Editing CV’s and making sure that the dates aren’t overlapping, spell checks and also that it’s written in the correct sentence formatScreening and short listing of CV’s, assisting with sourcing of CV’s from job portals and social networksNetworking with agents to find suitable candidates, Interviewing, doing inductionsChanging and updating the status of the applicantsRegretting unsuccessful applicants and Updating new startersArranging interviews & assessment to be doneDoing interviews, doing reference checksDoing verifications i.e., ITC, qualifications & criminal checks for candidates, using MIE, I Facts and transunion Show less

PNet
Jul 2014 - Apr 2017Business Development Executive• Driving to meet new prospects• Meet annual and monthly targets• Present to executive management on system demonstrations• Do training on the Pnet system• Maintain relationships with current clients (CRM)• Cold calling• Researching industries and leads• Doing Admin and Leads Management

JobisJob - Job Market Insights
May 2017 - May 2018Account Manager (SA)Market Research and Analysis: Conduct research to identify new market trends, customer needs, and potential business opportunities.Lead Generation and Prospecting: Identify and generate leads through various channels, such as cold calling, networking events, online platforms, and referrals.Client Relationship Management:Act as the main point of contact for clients in and around South Africa, addressing their concerns and needs promptly.Partnership Development: Identify potential partners, suppliers, distributors, and other business alliances that could enhance the company's growth and reach.Proposal and Pitch Preparation: Prepare compelling proposals, presentations, and pitches tailored to the needs of potential clients. Clearly communicate the company's value proposition and unique selling points.Market Expansion: Identify and evaluate opportunities to expand the company's presence into new markets, regions, or industries. Develop strategies to penetrate these markets effectively.Product Development: Collaborate with the product or service development teams to identify opportunities for innovation and improvement based on customer feedback and market trends.Negotiation and Deal Closure: Lead negotiations with clients, partners, and other stakeholders to secure new business contracts and agreements. Ensure that deals are favorable to the company while also meeting the needs of the clients.Forecasting: Develop budgets and financial forecasts for business development initiatives. Monitor and report on the financial performance of business development activities.Networking: Attend industry events, conferences, trade shows, and other networking opportunities to build relationships, gather market intelligence, and promote the company's products and services.Market Positioning: Contribute to the company's overall market positioning by identifying and capitalizing on opportunities to differentiate the company from competitors. Show less

Careers24
Nov 2018 - nowAccount Manager
Simplify. Hr
Apr 2019 - nowBusiness Partner
Licenses & Certifications

Project Management Diploma
Volunteer Experience
Outreach Programmes
Issued by Sure Foundation Christian Church on Jan 2011
Associated with Portia Mollo
Languages
- afAfrikaans
- noNorthern sotho
- zuZulu
- enEnglish
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