Stephen Spor

Experience

• 

  International Business Machines

  May 1987 - Jul 2020

  IBM Systems and Technology group, Poughkeepsie New York. Team leader for High End Disk Subsystem testing in a fully integrated systems test environment. Write and develop test plans for testing of the IBM DS/8000 disk subsystems to coordinate new microcode releases and integrate the storage testing into the new processor release cycles. Coordinate the execution and scheduling of the test plans utilizing both local and global resources. Respond to customer critical situations for field problem resolution and act as the technical focal point for three separate organizations to complete complex systems level testing. Show less Support Customer Engineer, IBM Global services, Poughkeepsie New York. Responsible for twelve Account Customer Engineers, directing daily work and assuring customer calls are resolved in a timely basis. Respond to customer outages, service complaints and assure all technical indicators are met. Attend Customer planning meetings, plan and schedule all system maintenance work, outages and system relocation's and consolidations. Account Customer Engineer, IBM US, Sales and Service, East Fishkill and Poughkeepsie New York, Provided preventive, corrective and predictive maintenance for IBM S/390 large data system processing accounts. Show less

  • Senior Laboratory Specialist

    Jun 2001 - Jul 2020

  • Support Customer Engineer

    May 1987 - Jun 2001
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  Lyophilization and Bioscience

  Jul 2020 - now

  Field Service Engineer