Amanda Reynolds

Experience

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  SaveMart Pharmacy

  Jul 2007 - Aug 2012

  Certified Pharmacy Technician

  Efficiently processed cash register transactions for new and refilled prescription ordersEnsured accuracy and productivity in the performance of operational activitiesCommunicated extensively with patients to provide assistance, support and instructionsOrdered medicines daily to ensure compliance with demands and needsEnsured customers received quality care through collaboration with the pharmacistCreated new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systemsPrepared medication labels with item name and quantityClosely inspected medications to determine accuracy of identities and strengths Show less

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  FACTORY DIRECT FURNITURE LLC

  Sept 2012 - Aug 2013

  Furniture Sales

  • Demonstrated products to customers, discussed features and redirected objections to capture sales• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current• Stayed up to date on store promotions, payment policies and security practices• Educated customers on product and service offerings• Met or exceeded up selling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths• Recommended merchandise to customers based on needs and preferences Show less

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  Harley-Davidson Motor Company

  Sept 2013 - Jan 2014

  Sales Floor Associate

  Drove sales and add-on purchases by promoting specific item options to customersMaintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customersTroubleshot and resolved issues with cash registers, card scanners and printersInspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customersFitted customers for helmets and other gear to make sure they were completely safeReceived shipments and restocked when necessary Show less

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  RITE AID

  Jan 2014 - Apr 2017

  Pharmacy Technician

  Worked with insurance companies to process claims, resolve problems and obtain paymentsManaged medication stocks, including conducting counts, labeling products and maintaining controlsCreated new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systemsChecked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescriptionReceived and verified incoming drug inventories and reported discrepancies to lead pharmacistAssisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiencyRefilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products and verified insurance benefitsManaged inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug countsEntered and processed prescriptions into the internal system with accuracyResolved third-party rejection claimsCommunicated with insurance companies for billing purposes Show less

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  UnitedHealth Group

  May 2017 - Oct 2021

  Senior Pharmacy Care Coordinator

  Established, created and updated patient profiles, including lists of medications, demographics, and insurance details into multiple EMR platforms.In charge of completing monthly audits for all disciplines in a timely matterMonitored product quality performance and created reports indicating the effectiveness of the quality management system in achieving identified goalsWorked with managers to implement the company's policies and goalsAnalyzed patterns and trends throughout the audit process to improve performance of agentsOrganized continuing education programs for all disciplines required by state laws to keep up their professional licensesOrganized meeting throughout the company via WebExTrained all disciplines on new computer systems and new campaignsMade outbound and received inbound calls to members, providers, and pharmaciesWorked solely in a virtual work place environment Show less

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  Purview

  Nov 2021 - now

  Customer Success Specialist/ Case Management

  Customer Success:Troubleshoot system issues with clients using sequel, any desk, logmein, and Zendesk. Write job aids to better train future employees on certain tasks.Answer phone calls from patients or doctors to help them with any questions regarding retrieving their DICOM images. Use Sequel and Mirth to help correct errors and troubleshoot issues.Work solely in a virtual environment.Conduct daily morning checks on some of our clients computers that have on site PACS to make sure everything is working properly. Work with Amazon web services such as EC2 instances, migrating data, and S3 buckets.Case Management:Work on a case management team to provide second opinions for patients by retrieving previous medical records and uploading them to a platform.Work closely with law firm clients to help collect medical records for malpractice claims. This includes reading intake forms, going through medical records, and calling medical facilities and patients.Maintain a platform to organize and store medical records and other documents for clients.Use SaaSoptics to help billing with payment delinquencies from clients. Show less