David Corrie

Experience

• 

  Barclays

  Jun 2003 - May 2014

  Driving the programme for complaints reduction across the Transactional Business and driving increases in Net Promoter Scores across key customer journeys.

  • Customer Engagement Manager

    Jan 2013 - May 2014

  • Process Improvement Analyst

    Jun 2007 - Jan 2013

  • Operational Excellence Manager

    Nov 2010 - Mar 2011

  • Customer Service Advisor

    Jun 2003 - Jun 2007
• 

  Barclays UK

  May 2014 - now

  Leading the Complaints and NPS agenda for Payments customer Journeys for Barclays UK. Lead project manager for initiatives improving customer experience during COVID-19 pandemic. Delivering at speed with challenging timescales to a high level of quality, delivering results in a high pressure climate.Developing new propositions and narrative for the 'Colleagues as Customers' strategy, presenting at a high level to executive leaders. Leading workstreams to communicate the narrative across Barclays UK colleagues / Entities. Show less

  • Customer Experience Manager

    Mar 2020 - now

  • Customer and Fraud Manager

    Jun 2018 - Mar 2020

  • Customer Advocacy Manager

    May 2014 - Jun 2018