Stan Quan

Experience

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  NCompass Labs Inc

  Jan 2001 - Jan 2001

  Product Support Analyst

  • Provided technical support for customers, prospects, partners, and internal users on the use of Microsoft Content Management Server, a web content management software • Knowledge of Microsoft technologies (e.g. ASP, IIS, COM+, SQL) was necessary in providing solutions for webmasters and web developers• Developed and implemented new method of setting up a server with a multi-boot/multi-OS environment within the department to allow support representatives to handle incidents in a more efficient and effective manner• Responsible for maintaining the NT domain for the workgroup and documenting training material; contributing to knowledge-base articles Show less

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  Business Objects

  Jan 2001 - Jan 2002

  Application Developer

  • Maintained, developed, tested and implemented applications related to one of the busiest sites on the Internet, and Intranet• Involved in all aspects of building an n-tier application: database design, building COM components, and ASP• Designed, developed, and deployed “Universal Registration” – a web application that allows customers and employees to register Crystal Decisions’ products online with multi-lingual support

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  Sage ACCPAC International, Inc

  Jan 2002 - Jan 2004

  Web Application Developer

  • Responsible for developing and maintaining www.accpaccrm.com, ACCPAC’s web site for their hosted CRM product. Built web-based registration application using ASP.NET, and integration with Computer Associates iCan Service Provider Suite, a Java-based service management solution, to automatically create CRM trial accounts.• Assisted with the development and implementation of Certified General Accountants’ web portal, www.cga-online.org, which provides valuable resource for more than 60,000 CGA’s and students worldwide. Portal developed using Computer Associates Java-based Cleverpath Enterprise Content Manager and Portal software. • Wrote customized integration with ACCPAC’s Advantage accounting software to their hosted CRM application Show less

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  Quan Consulting

  Jan 2003 - Jun 2013

  Software Consultant (part-time)

  • (2008 - 2013) Managed, maintained, and developed feature enhancements for the ecommerce site of Robeez footwear, a division of Collective Brands, a leading provider of iconic performance and lifestyle brands, whose brand portfolio includes Payless Shoes, Saucony, Sperry Top-Sider, Keds, and Stride Rite.• (December 2009 - January 2012) Gathered requirements, designed and developed custom reporting application, using PHP, MySQL, JQuery, and AJAX, within the online learning portal of British Columbia Rapid Transit Company (BCRTC), a division of TransLink. Taught and provided knowledge transfer to their in-house developers.• Provide Microsoft-based solutions and technical support to clients looking to increase their online presence.• (2004-2005) Developed customizable ecommerce solution in ASP.NET with features such as globalization (multilingual), multi-dimensional items, online payment processing, security restrictions for B2B or B2C sites, and integration to accounting software package.• (2004-2005) Developed web-based order tracking software to integrate with ecommerce solution to allow customers to view status of orders, shipments, and invoices in accounting software package.• (2005) Designed and developed application to integrate third-party email tracking software with Sage CRM.• (2003-2005) Provided technical assistance to Children’s and Women’s Health Centre of British Columbia and to Vancouver Coastal Health in the development of their web-based training and education programs. Show less

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  Robeez Footwear

  Sept 2005 - Jan 2008

  Manager of Web Development (eCommerce)

  • Developed, customized, and maintained their multilingual and multi-currency ecommerce web site (http://www.robeez.com) utilizing Microsoft technology. • Responsible for all facets of web site management, from web application development to maintaining and supporting web and database servers in Ireland• Integrated Omniture SiteCatalyst, a web analytics software, to help track and analyze visitor behaviour pattern• Integrated web application with Emaillabs, an email marketing service provider• PayPal integration Show less

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  Absolute Software

  Jan 2008 - Sept 2011

  • Managed resourcing and projects for the Consumer Division, whose product, LoJack for Laptops, is an award-winning SaaS computer tracking solution• Maintained relationship and provided technical support to our vendors, which included Microsoft, Dell, Acer, Asus, Best Buy, Samsung, Lenovo, Tiger Direct, and Digital River• Facilitated the Scrum / Agile development process• Removed impediments for the team, protected the team and kept them focused on the task at hand.• Worked with offshore development team in Vietnam Show less

  • Program Manager / Certified Scrum Master

    Nov 2009 - Sept 2011

  • Development Manager

    Jan 2008 - Oct 2009
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  Trimble Inc.

  Jan 2012 - Feb 2013

  Senior Agile Business Analyst (Certified Scrum Product Owner)

  • Helped team become more Agile and adopt fundamental Agile principles.• Translate requirements into epics and stories for the development and QA team• Participate in release planning, sprint planning, estimation and story creation• Collaborate with Product Management to manage and maintain the backlog• Facilitate discussion and requirements clarification between the product manager and technical team• Worked with offshore development team in Russia

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  Lululemon

  Feb 2013 - Nov 2016

  Project Manager / Sr Business Analyst, eCommerce

  • managed implementation of new content management system, Adobe Experience Manager (aka Adobe CQ) to replace existing websites.• managed project to create application to allow stores to generate their own store product notification emails on a weekly basis• prepare and manage project schedules, execution plans and ensure projects are delivered in a predictable and repeatable manner with a consistent high level of quality• responsible for planning, leading and managing the technical projects for our web properties, including www, blog, and various microsites.• meet with business stakeholders to collect business requirements translate to functional and technical specifications• coordinate with external vendors and consultants• in-house subject matter expert on Adobe Experience Manager (Adobe CQ)• assisted in major global site redesign of their ecommerce site Show less

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  BCAA

  Dec 2016 - Jan 2019

  Senior Product Owner

  • Developed the vision and product roadmap to replace a 17-year old CRM with our own in-house Customer Relationship Management (CRM) system• Engage with end-users to observe, understand, and gather/elicit requirements and usability challenges• As passionate customer advocate, act as customer proxy to articulate vision to development teams• Demonstrated ability to work with diverse stakeholders across the organization to align on business goals, and away from the “we have always done it that way” thinking• Own, manage, and prioritize stories in the backlog• Lead grooming, sprint, and release planning session• Applied user-centred design to greatly enhance user experience for end users • Provide leadership, assistance, and coaching to team members on Agile best practices• Communicate updates and demonstrate product to stakeholders, steering committee, and executive team• Provide leadership, assistance and coaching to peers and team members on Agile best practices Show less

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  WorkSafeBC

  Jan 2019 - Oct 2020

  Senior Agile Business Analyst (Senior Business Engineer)

  • Act as proxy between stakeholders and delivery team, helped everyone understand the objectives, needs, and wants of end users for their Claims Management System (CMS), their largest and mission critical application• Promote continuous delivery of business value that align with corporate objectives• Elicit requirements from stakeholders and end-users and convert into user stories• Provide leadership, assistance and coaching to peers and team members on Agile transformation and best practices• Was also Scrum Master for the first few months; organized and led Scrum ceremonies, including sprint planning, retrospectives, backlog grooming, and daily stand-ups.• Promote and foster a collaborative environment to promote teamwork, reduce ambiguity, and increase performance• Provided suggestions for UX enhancements to improve usability and productivity• Create user story maps, wireframes, and mockups to support user stories and product vision• Encourage thinking “outside the box” to encourage new ideas and better ways of accomplishing goals Show less

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  Motorola Solutions

  Oct 2020 - now

  Senior Product Owner