Barbara Someso Pucci

Experience

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  Nexus

  Jun 2014 - Dec 2015

  Project Manager

  Direct contact with the client to manage specific projects and requirements; the connection between the brand and the agency. Support in the design of communication strategies. Also, coordinate and organize the events of the brand.Diageo (Ron Pampero).

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  Mashup Interactive Agency

  Jan 2015 - May 2017

  Account Executive

  Coordinate team work, establish priorities and make sure of meeting deadlines to achieve the objectives of the project, satisfying the client necessities. Backup in the design of communicational strategies and the creation of content that reflects the personality of the brand. Create a powerful relationship between the consumer and the brand. BTL strategies. Make sure that the communication in the work team is efficient.Diageo (Ron Pampero, Ron Cacique, Gordon’s, Smirnoff, Johnnie Walker),The Little Gym Colombia, Empresas Polar – Venezuela (7Up, Ruffles). Show less

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  CPM International

  Jul 2017 - Jan 2019

  Airbnb Customer Experience Global

  - Technical Support for Airbnb Users Worldwide: Offer assistance and troubleshooting Addressing technical issues and guiding them through processes to ensure a smooth and positive user experience.- Act as a mediator between hosts and guests on Airbnb, employing empathy and assertiveness to understand and resolve conflicts or issues that arise, aiming to create fair and satisfactory resolutions for both parties involved.- Focus on creating effective and sustainable solutions for conflicts or challenges encountered between hosts and guests. Show less

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  Competence Call Center

  Jan 2019 - Feb 2020

  Content Moderator

  - Review and manage reports of inappropriate content, including hate speech, violent content, and spam.- Participate in ongoing training sessions to stay updated on the latest policies, procedures,.- Categorize and classify content according to the policies.

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  Webhelp

  Feb 2020 - Sept 2021

  Customer Success Specialist

  - Technical Support & Account Assistance: Aid customers with technical issues and manage their accounts.- Order Tracking, & Delivery Handling:track online orders, and resolve delivery issues.- Guidance in Troubleshooting with Support and Knowledge: Assist customers by guiding them through troubleshooting steps while offering support and information.

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  Lodgify

  Sept 2021 - now

  Connectivity Specialist

  - Provide comprehensive customer support by addressing technical issues, offering product advice, and responding to queries.- Maintain excellent client relationships through proactive communication, timely issue resolution, and ongoing support.- Gather customer feedback and escalate issues to appropriate departments for improvement.