Prathamesh Newalkar

Experience

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  E Nxt - A TATA Enterprise

  Jun 2010 - Dec 2010

  Account Executive
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  WNS

  Jan 2011 - Oct 2012

  Customer Service Associate
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  DHL

  Jan 2013 - Apr 2015

  Sr.Executive

  • Documentation of Canada Imports. • Pre-alert consignee of arrival of cargo. • Arranging paper works and keeping records of them. • Assisting in customs clearance and issuing delivery & dispatch orders.

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  IDA Foundation

  Jul 2015 - Nov 2015

  Account Officer for Froncophone countries

  • Responsible for chasing outstanding debts from customers & meeting collection targets. • Daily emails & follow-up calls with French customers for debt payment. • Translation of emails, documents, etc for internal stakeholders & documentation purpose. • Support in managing the debtor’s book and to ensure to up to date debt status. • Monthly meeting with Area Manager on debt status & follow-up. • Preparation of minutes of meeting on the topics discussed.

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  GCX

  Dec 2015 - Sept 2018

  Network and VoIP support for French language

  • Raising incident for the reported issue & assigning to network engineer for an in-depth troubleshoot & resolution. • Working on network tickets for primitive troubleshoot with local contact at customer’s end. • Probe local customer to understand the problem area & liaise with different teams for speedy resolution of the issue.• Raising fault with & engage Telco & have continuous follow up for problem resolution to avoid SLA breaches.• Post problem resolution follow up & checks with customer at different level. • Interpret French calls for anglophone stakeholders. • Attend inbound calls & making outbound calls from French customers Show less

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  Orange Business

  Oct 2018 - Sept 2022

  Service Management Specialist - French Specialist

  • Create various service management reports and deliver to the stakeholders with precise quality• Lead weekly & monthly call with stakeholders to review progress & gaps related to service management.• Translation of documents such as project papers, dashboards, process manuals, etc. from French to English & vice versa.• Interpretation during MBRs & whenever required.• Work with different parties on service improvement plans by monitoring performance & track chronic cases.

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  Freelance

  Oct 2022 - Nov 2022

  French Translator
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  Capgemini

  Dec 2022 - now

  Senior Consultant

  • Translate a wide range of technical documents from French to English and English to French, including Problem Management Reports, Major Incident Summaries and Technical Manuals.• Interpretation during customer call & verbal translation. • Ensure the accuracy and quality of all translations, paying close attention to details such as grammar, syntax, and cultural nuances.• Communicate effectively with stakeholders to understand their specific needs and requirements.• Meet tight deadlines and work under pressure while maintaining high standards of work Show less