Mritunjay Singh

Experience

• 

  Wipro

  Oct 2006 - Mar 2010

  Information Technology Project Analyst & Developer - Internship

  Software developer and system analyst for large manufacturing client in Germany.Responsibilities primarily include:• Application management and integrated support for testing solutions.• Service Management & Solution Integration.• Escalation-management, issue tracking & resolution, documentation.• Technical Resolution to problems arising because of code changes.• Attend kick-off meetings, Scope determination and project planning for upcoming projects.• Incident management and support as per defined SLA.• Team management including Operational delivery parameters.• Part of new onboarding panel and project readiness program.Key Skills - Sybase , Oracle SQL, Unix Shell Scripting , Perl , Python Show less

• 

  Wipro Technologies

  Apr 2010 - now

  Client : UBSGlobal Enterprise for Accounting and ReportingFinance IT project to implement a strategic and fit for purpose accounting and Reporting System which meets the following requirements:• New Regulatory programs needs detailed local and consolidated Calculations and Reporting across the ledger systems and using single interfaces and between Risk, Finance and Treasury along with a single globally aligned Chart of Accounts.• New Regulatory programs need daily consolidated Reports with effective control framework across Risk, Finance and Treasury Organization• RWA benefits through better netting. ECL and CECL calculations using the IFRS9 standards.• Risk and Finance process alignment. Show less Client : UBSTransformation of Group Consolidation & Reporting System Finance IT project to implement a strategic and fit for purpose Calculator and Reporting System which meets the following requirements:• Consolidation of Meridian and Valuation from GGL and GEAR respectively• Consolidation of Chart of Account across GGL, GEAR and GCRS.• Standardised data flows – Unified technology• Consolidated GL Balances Data Warehouse across GGL and GEAR• Consolidated analysis of Regulatory Capital Requirements, Net Liquidity• Capital Reporting – CCAR , CAR , RWA • Consolidated Support & Development teams• Development & Support team relocation to lower cost location – “Green ZoneRoles and responsibilities• Estimates business analysis efforts.• Engage with a team of consultants and drive quality deliverables from the team and meeting all deadlines.• Identify and document the main stakeholders and other sources (e.g. existing systems, regulations) for functional and non-functional requirements.• Elicit, analyses, negotiate, validate and communicates requirements and their respective impact on different stakeholders.• Reconcile requirements with different stakeholders and ensures communication and traceability.• Provide 3rd Level Support for the assigned solution and provide user training post go live. Show less Provide in-depth 2nd line application support for production issues, including root cause identification and coordinating preventative actionAnalyse moderate to advanced inquiries and participate in problem resolutionManage production incidents, resolve independently or ensure appropriate ownership within support and development teams. Ensure clients and management are kept up to date on a timely basisDrive problem management and root cause analysis. Aim to permanently fix repeat problems rather than patch themDevelop and maintain relationships with other technology teams including other global PTG PB teams, business lines, application development teams, application vendors and infrastructure (e.g. DBA, server teams, web services, etc.)Participate in project reviews and provide quality feedback to ensure the stability of the existing applicationsAnalyse moderate to advanced inquiries and participate in problem resolution Manage production incidents, resolve independently or ensure appropriate ownership within support and development teams. Ensure clients and management are kept up to date on a timely basis Drive problem management and root cause analysis. Develop and maintain relationships with other technology teams including other global PTG PB teams, business lines, application development teams, application vendors and infrastructure (e.g. DBA, server teams, web services, etc.) Participate in project reviews and provide quality feedback to ensure the stability of the existing applications Ensure appropriate monitoring of systems and hardware is in place in order to minimise future incidents Proactively monitor application status against SLAs and address any issues Provide periodic reporting to service owners and IT management Show less Client : UBS Production Support Analyst and Problem ManagerSupport trouble-shooting client issues with high level data analysis and project review.Maintain interaction within entire organization and third party related entities and provided all the respective details to the Tier1 client as per the requirement.Engage in internal issues, client calls and effective communication to stake holders.Lead in both release management, incident management and Problem management adhering to ITIL model.Devised automation of various manual process/activities and developed the alerting mechanism tools using unix/perl scripting for proactive monitoring .Created many support documents for the team and clients for knowledge sharing.Follows the sun-support model to deliver consistently. Show less

  • Information Technology Business Analyst

    Feb 2018 - now

  • Information Technology Business Analyst

    Aug 2016 - Feb 2018

  • Service Delivery Team Lead -Site reliability

    Aug 2014 - Aug 2016

  • Service Delivery Team Lead

    Feb 2013 - Aug 2014

  • Change And Release Manager

    Apr 2010 - Feb 2013