Emad Alshaar

Experience

• 

  Mashreq Corporate & Investment Banking Group

  Sept 2009 - Nov 2010

  Sales Officer- Credit Card Department

  • Administered the approval of a company for employees’ account opening, credit cards, personal and car loans.• Prepared branch monthly reporting requirements.• Promoted and executed personal loans for eligible customers.• Made all necessary loan calculations professionally and efficiently.• Customized customers’ documents and ensured they were aligned with the bank policy and procedures.

• 

  Ooredoo Qatar

  Nov 2010 - Sept 2011

  Customer servise agent-call center

  - Handles technical support for the internet &mobile customer’s inquiries.- Prepares Handbook for Hala cards and shary subscribed customers inquiries.- Responsible for answering customer’s queries and maintain good image for the company.- Keep commitments by calling back the customers.- Great attention to deal with excellent work ethic- Excellent interpersonal skills and own high ability to work in team environment.

• 

  Qatar Islamic Bank (QIB)

  Sept 2011 - Jul 2015

  Customer care officer

  • Deal directly with customers either by telephone, electronically or face to face• Respond promptly to customer inquiries• Handle and resolve customer complaints• Perform customer verifications• Process orders, forms, applications and requests• Organize workflow to meet customer timeframes• Direct requests and unresolved issues to the designated resource• Manage customers' accounts• Record details of inquiries, comments and complaints• Record details of actions taken• Prepare and distribute customer activity reports• Manage administration• Communicate and coordinate with internal departments• Provide feedback on the efficiency of the customer service process Show less

• 

  Atkins

  Jul 2015 - Dec 2017

  Stakeholder& public relations officer

  • planning publicity strategies and campaigns• writing and producing presentations and press releases• Dealing with inquiries from the public, the press, and related organizations.• Process orders, forms, applications and requests• Organize workflow to meet customer time frames• Direct requests and unresolved issues to the designated resource• Communicate and coordinate with internal departments• Provide feedback on the efficiency of the customer service process.

• 

  CDM Smith

  Dec 2017 - Jun 2023

  Stakeholder& Public Relations Officer

  • Develop PR campaigns and media relations strategies.• Collaborate with internal project teams (e.g., marketing) and maintain open communication with senior management.• Deal with enquiries & resolve complaints from the public, the press, and related organizations.• Organize PR events (e.g., open days, press conferences …etc.) and serve as the company’s spokesperson.• Track media coverage and follow industry trends.• Prepare and submit PR reports.• Manage PR issues.• Prepare and submit social media posts and press releases to the P.R team to cover the project achievements/milestones.• Engage in the handing over issues and meet with the end users to ensure a smooth asset handover on project completion.• Provide feedback on the efficiency of the customer service process to the Client and harvest arising lessons learned. Show less

• 

  Public Works Authority ‘Ashghal’ – Qatar

  Jun 2023 - now

  Stakeholder Engagement Manager

  • Lead, motivate and manage a team in the development, coordination, and delivery of an ongoing program of stakeholder engagement and communications.• Organize PR events (e.g., open days, press conferences) and serve as the company’s spokesperson.• Deal with enquiries from the public, the press, and related organizations.• Track media coverage and follow industry trends.• Provide expert advice and information to stakeholders on addressing project issues and present recommendations to support DNPD projects delivery.• Prepare stakeholder engagement and public communications plans.• Facilitate stakeholder and community engagement events and speeches to optimize success and the achievement of planned outcomes.• Prepare and submit social media posts and press releases to the P.R team to cover the project achievements/milestones.• Collaborate with specialist experts across the department to ensure that best practice engagement is incorporated in the delivery process.• Lead and drive team management, work planning, coaching and professional development initiatives to align resources to deliver priorities, continuous improvement in all aspects of the team’s work which would ultimately result in a positive customer experience. Show less