Tim Clougherty

Experience

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  LexisNexis

  May 1987 - Jun 1990

  Principal Software Engineer
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  Formtek, Inc.

  Jan 1990 - Jan 1997

  QA Manager

  Began as a QA Engineer and progressed to department management in which I was responsible for all aspects of quality assurance and for defining company-wide software development processes.• Balanced a team of 4 QA Engineers and 5 Testers across multiple projects ensuring project deadlines were met.• Developed the corporate software delivery process to be compliant with the requirements of CMM Level 3.

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  MetalSite

  Jan 1997 - Jan 2000

  Manager of QA & Business Processes

  Responsible for setting up a QA organization and defining processes for an Internet startup.• Hired/led a staff of 6 QA Analysts to ensure that all development code was properly tested before release to a production environment• Managed the transfer of the company’s remote data center to a new collocation facility. The transfer was successfully accomplished with only a 3 hour site outage. • Developed automated performance tests to ensure that the appropriate individuals were contacted when the system response time went below acceptable limits leading to an overall reduction of downtime by 50%. Show less

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  CEI

  Jan 2001 - Jul 2008

  Director of QA/SEPG

  Responsible for the organization’s PMO activities, including gathering/analyzing metrics on project performance, audits of project deliverables for compliance to statements of work and managing project managers and other shared resources• Successfully managed multiple projects ranging in size to $1.2 million using a variety of technologies including Microsoft SharePoint, Microsoft .Net and Websphere Normal project load would include 3-5 active projects. • Managed a project for a large telecommunications company to process bankruptcy filings. The project resulted in a 50% increase in productivity.• Managed development/deployment of the web presence for a multi-billion dollar agribusiness. The site was developed on time and within budget and was able to withstand a 500% increase in traffic when the company went public.• Led process definition and compliance management for software development and project management processes, encompassing US and India Development Centers. Conducted daily calls with our India Development Center and periodic onsite trips. Effort resulted in the attainment of CMM Level 3 and CMMI Level 5.• Published software development, project management and PMO handbooks. • Led efforts to implement eSCM-SP (a best-practices capability model for outsource service providers developed by Carnegie Mellon). This involved extensive training of managers and staff on defined processes and procedures.• Collected and analyzed metrics to ensure process compliance and reported findings to executive management. • Responsible for QA of projects through a combination of managing resources and performing hands on testing Show less

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  EDMC

  Apr 2009 - Jan 2015

  Project Manager

  Manage cross discipline geographically dispersed teams to ensure projected are completed on time and within budget while meeting customer requirements. For each project a project charter is completed that includes scope, assumptions, dependencies, risks, high level schedules, stakeholder identification, resource allocation, budget and cost-benefit analysis. Projects are managed to ensure projects are completed on time, on budget with the agreed scope. Weekly updates are provided to executives within IT and in the business units.• Managing a portfolio of projects to implement Genesys Contact Center and Microsoft Dynamics solutions with a nationwide rollout that will improve agent productivity and will have an EBITDA impact of $6.1-million per year. These projects have a budget up to $3-million.• Managed Genesys Contact Center projects including enterprise-wide rollouts to two of our education systems (of 55 and 28 schools) resulting in a 10% increase in successful warm call transfer rates. The projects have budgets of up to $2-million.• Managed a team that has enabled an enterprise wide call/screen recording solution supporting 2,700 agents for quality assurance and legal compliance. The rollout was done in stages with an overall budget of $900K, all phases of the project were done in budget and on schedule. • Led a $5-million project to replace the existing telephone/contact center solution with a new Avaya IP Based solution for EDMC’s online division. This led to a 15% savings of staying with the prior vendor.• Led a team to integrate EDMC’s internal lead processing team with an external lead vendor.• Responsible for mentoring new PMs on EDMC standards and best practices. Show less

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  Highmark Wholecare

  Jan 2015 - now

  Product Owner

  • Managing the IT and Security portfolios for Gateway. This entails leading the yearly IT budgeting exercise, obtaining cost estimates for specific projects, creating/presenting business cases for those projects to executives to justify approvals, through project planning, execution through to transition to business as usual (BAU).• Led Gateway’s initiative to become certified in HITRUST. HITRUST is a framework for the healthcare industry to ensure information security. In this project I had to interact with executives and contributors throughout the organization to develop policies and processes to ensure all requirements were met and then ensured evidence was gathered and presented to show the processes were implemented. We successfully received our certification in January of 2019.• Managed an initiative to provide redundancy in our telecom infrastructure and to bring down telephony expense by $200,000+ per year. This project involved the creation of an RFP, vendor qualification/evaluation, vendor selection and contract negotiations.• Led Gateway Health’s efforts to prepare for Delaware’s new Medicaid Enterprise Systems (DMES) which will altered the way managed care organizations share information with the state on members and claims. This $500K project involved not only working with IT and business resources within Gateway Health, but also managing the work with our vendors and partners to ensure a smooth transition to the new system.• Managed projects to integrate claims data with a third party liability vendor for multiple lines of business. This project involved working with internal/external IT and business resources.• Responsible for mentoring new PMs on Gateway Health’s standards and best practices. Show less

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  Mt Lebanon Democratic Committee

  Jul 2018 - Jun 2022

  Chair

  As the Chair of the Mt. Lebanon Democratic Committee I led the largest Democratic Committee in the South Hills, with 60 members and over 20 associates. In this role. The committees efforts have been consequential in the elections of Conor Lamb to Congress and Pam Iovino to the PA State Senate. The committee also mentors and supports the highly qualified slate of candidates we have for the Mt. Lebanon Commission and Mt. Lebanon School Board.