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Tabitha Muchogu

Tabitha Muchogu

Reservations Manager

Followers of Tabitha Muchogu5000 followers
location of Tabitha MuchoguNairobi County, Kenya

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  • Timeline

  • About me

    Group Sales, Marketing and Administration Manager at Heritage Hotels Ltd - Kenya

  • Education

    • Air Travel & Related Studies Centre

      1997 - 1999
      Diploma Advanced IATA Diploma in Travel Operations Credit

      Activities and Societies: Debate Club, Eco Tourism activities Graduated with a Credit in Advanced IATA Travel Operations.The study enabled a travel consultant understand world Geography and issue tickets for clients.

    • University of Nairobi

      2008 - 2011
      Bachelor of Commerce Operations Management Second Class Honours, Upper Division

      Appreciation of Floor layout, Inventory Management, statistical analysis and interpretation, forecasting and probability distribution. Daily Plant Operations management( Service and Manufacturing)

    • University of Nairobi

      2013 - 2015
      Master of Business Administration (MBA) Operations Management and Supervision

      Activities and Societies: Operations Society of Kenya

    • University of Nairobi

      2004 - 2005
      Diploma Sales & Marketing Credit

      Engaged in understanding the buying customers buying behavior, Sales management, PR, and the Marketing Communication

  • Experience

    • Simba Lodges

      Jan 2000 - Oct 2002
      Reservations Manager

      Increased bed occupancy for Mara Simba Lodge by 29 % through enhanced inventory management. Consistently exceeded the company’s revenue target by 20 % to 30 %

    • The Sarova Stanley

      Oct 2002 - Mar 2007

      - Introduced a new account that resulted in a 20 % increase for Sarova Mara & Sarova Lion Hill Game lodges (cumulative %).- Effectively managed the block booking charts and increased the block bookings conversation by 12 %.- Exceeded the companys revenue target by 60M (Annual) by use revenue management.- Improved the hotels' occupancy by 29 % thorough better client relationship management. - Increased the hotels average room rate by Kenya Shillings, 1,500 per room through on yield management by use of the best available room for the day.- Approached and acquired new corporate accounts that booste the hotels room and banquet revenue.- Supported the sales initiates and organized sales blitz. Show less

      • Reservations Manager

        Mar 2006 - Mar 2007

      • Assistant Group Client Services Supervisor

        Mar 2003 - Mar 2006

      • Client Services Represantative

        Oct 2002 - Mar 2003

    • Heritage Hotels Ltd - Kenya

      Mar 2007 - Feb 2016

      - Approached and acquired new overseas Operators contributing 20 % revenue for the group per month.- Prepared and signed off contracts with Local and international tour Operators.- Planning and attending international Trade Fairs (WTM/ITB and Indaba) among others road shows.- Developed and implemented the Standard Operating Procedures for the sales department.- Provided critical information in order to aid product development.- Prepared and presented the group's sales revenue budgets and re-forecasts as required Show less

      • Leisure Sales Manager

        Oct 2012 - Feb 2016

      • Group Reservations Manager

        Mar 2007 - Oct 2012

    • Ol Tukai Lodge

      Mar 2016 - May 2019
      Sales and Marketing Manager

    • Heritage Hotels Ltd - Kenya

      May 2019 - now
      Group Sales, Marketing and Administration Manager

    • Fashion 67

      Oct 2024 - now
      Fashion Design Specialist

  • Licenses & Certifications

    • Duolingo German Fluency: Beginner (Estimated)

      Duolingo
      Sept 2015
      View certificate certificate

    • Duolingo Spanish Fluency: Beginner (Estimated)

      Duolingo
      Sept 2015
      View certificate certificate

    • Purple Ocean Strategy

      Marvin Sissey Consulting Group
      Nov 2014

  • Honors & Awards

    • Awarded to Tabitha Muchogu
      Long Service Awards Heritage Hotels Mar 2014