Carole Houk

Experience

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  US Navy

  Jan 1994 - Aug 2001

  Counsel for Dispute Resolution

  As Counsel for Dispute Resolution for the U.S. Department of the Navy from 1997 to 2001, Carole had programmatic responsibility for designing and managing a comprehensive conflict management program covering the Navy’s environmental, contractual, tort, and workplace disputes. The Navy's flagship hospital, the National Naval Medical Center, was the pioneering site of the first Medic+Om, now called the Healthcare Resolutions Specialist. Prior to 1997, Carole was the Navy's Labor Relations Counsel, where she was introduced to interest based negotiation, mediation and facilitation - practices that forever changed her worldview on how best to manage conflict. Show less

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  ChiResolutions

  Jan 2002 - now

  CEO

  chiResolutions is a full service conflict management consultancy based in the U.S. We offer comprehensive conflict management systems design, providing clients with quality conflict management services that assist individuals, groups, and organizations in preventing, managing, and resolving conflict. chiResolutions offers a wide range of solutions and training courses for the healthcare profession, from the preventive elements of Effective Communication, Human Factors, and SBAR to the more responsive Disclosure of Unanticipated Adverse Outcomes, Designing Communication and Resolution Systems for Healthcare, and our flagship Medical Ombudsman/Mediator program. Our associates provide value to their clients through customized approaches and personalized attention, and are highly skilled facilitative trainers well versed in conflict management theories and strategies as well as the issues involved in discussing unanticipated adverse outcomes with patients and families. chiResolutions also provides organizational conflict management services to the public and private sectors, offering rosters of experienced facilitators, mediators, coaches, ombuds, trainers, and organizational development professionals to prevent, manage and resolve workplace conflict. Show less

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  Georgetown University Law Center

  Sept 2002 - Jun 2005

  Adjunct Professor of Law

  Negotiation, Mediation, Dispute Systems Design

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  Accord3.0 Network

  Jan 2020 - now

  Member