Wanda Hopkins

Experience

• 

  Banco Popular de Puerto Rico

  Nov 1991 - Aug 1994

  Customer Service Representative

  Answered over 60 calls a day. Opened savings, checking, money market, certificate of deposit accounts both personal and commercial. Opened and provided access to safe deposit boxes. Sold bank, cerfified and traveler's checks and savings bonds. Opened and closed the branch according to procedure. Assisted with the closing/counting of the bank vault. Processed personal secured and unsecured loans. Provided translation assistance orally and in writing.

• 

  Chase Bank

  Feb 1995 - Apr 1998

  Call Center Customer Service Representative

  Answered an average of 200 calls a day responding to customer inquiries and complaints. Resolved the same or directed them to the proper department. Handled calls in English and/or in Spanish. Cross-sold banking products and services.

• 

  US CUSTOMS AND BORDER PROTECTION

  Jan 1998 - Jan 2005

  Immigration Inspector

  Inspected passengers, crew and conveyances seeking admission to the United States. Processed immigrant and non-immigrant visas. Conducted interviews and verified documents. Processed arrests, removals and deportations. Kept records of encounters. Created files for Court cases. Created Intelligence reports.

• 

  FCI Danbury

  Feb 2009 - Dec 2009

  GED/ESL Tutor

  Taught English to 60 Spanish speaking students. Developed study guides and tests. Administered, evaluated and recorded test results. Discussed the same with the teacher and the students. Maintained student records.

• 

  Law

  Jan 2012 - now

  Paralegal

  Graduated as a Paralegal with Honor on the top 1% of my class. Got inducted on the Delta Epsilon Tau Honor Society of Delaware.