Vineeth Vilwadrinathan

Experience

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  Sasken Network Engineering Ltd

  Sept 2008 - Feb 2009

  Telecom

  BTS installation and commissioning & Drive test for Huawei project

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  Altisource

  Jan 2010 - Jan 2015

  Managing a team responsible for Reactive and Proactive Problem Management, Major Incident Management, Exchange and Active Directory Responsible for Reactive and Proactive Problem Management, Major Incident Management, Exchange and Active Directory

  • Shift Lead - Technical Services Engineer

    Apr 2012 - Jan 2015

  • Technical Services Engineer

    Jan 2010 - Apr 2012
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  Danske IT and Support Services India Pvt Ltd

  Jan 2015 - Feb 2019

  Team Leader - Service Delivery & Service Management

  • Responsible for managing Service Operations, Service Delivery Management, Process Management, Project Management, People Management, Client Engagement and Stakeholder Management in Danske Bank.• Deep rooted experience in working directly with onsite IT teams (Denmark, Lithuania, Estonia & UK) and CIO/CTO level executives. A high degree of skill and ability at managing and leading cross functional teams for the successful running of delivery operations. • Long standing exposure in defining & deploying good practices and leading teams to deliver seamlessly across the globe. Good experience with implementing continuous service improvement projects.• Gained extensive exposure of Project & Delivery Management best practices along with activities such as, service level management, continuous service improvements, requirement collection, project planning, executing, project changes, tracking & resource allocation for projects. Proactively addressing improvements, increasing efficiency and minimizing risk.• Responsible for managing ITSM audit & regulatory audits (External – Financial Supervisory Authority [Denmark, Sweden, Finland & Norway] & Prudential Regulation Authority - UK) in Danske Bank. Weniger anzeigen

• 

  Aioi Nissay Dowa Europe

  Jan 2019 - Jun 2022

  Manager IT Service Management & IT Infrastructure Client Services

  o Responsible for the creation and implementation of strategies, concepts and frameworks in ITSM at a group level, as well as for the monitoring and controlling of the operative levels.o Implementation of an IT Service Catalogue to increase sustainable transparency of IT services as well as of IT costso Update of the Service Level Agreement (SLA) between IT and internal customers in the companies and branches in Europe , to ensure IT and Business are sustainably alignedo Introduction of a standardised Key Performance Indicator (KPI) system in IT for the consistent and sustainable improvement of the measurement of actual values and comparison with target figureso Implementation of core ITIL processes to increase sustainable process quality and efficiencyo Developing/maintaining appropriate level of documentation of all fundamental agreements (policy, guideline, etc.), processes (process definition, process description, manual, etc.), and controls (control definition, control evidence) in IT as well as modification if required, according to Governance, Risk Management, Compliance & IT Operations requirements.o Responsible for managing the IT and regulatory audits.o Developing reliable and integrated Group IT wide ITSM tools & consolidation.o Improving the Collaboration & Communication within IT and Business, Trainings and Skill development on ITSM.o Development and implementation of the Continual Service Improvement behaviour and culture. Weniger anzeigen

• 

  TSCNET Services GmbH

  Jan 2022 - now

  Service Delivery Management:• Being accountable for the delivery of several highly critical RCC IT services within the organization and managing them throughout their lifecycle.• Managing daily RUN activities based on global processes incident management, change management, problem management, Vendor Management etc.• Responsible for managing the vendor contracts (both application and Infrastructure), vendor negotiations and vendor performance.• Maintaining and ensuring effective, regular, and seamless communication with all stakeholders. Interfacing with vendors/internal technology or business teams regularly.• Improve and innovate delivery through regular review meetings.• Responsible for tracking and reporting service levels (SLAs).• Responsible for maintaining service quality, service delivery performance, driving service excellence and continuous service improvement activities.• Driving the shift from legacy support models to new support models that are agile and service oriented.ITIL Process Management:• Process owner for key production processes like Incident, Problem, Change, Release, Request, Knowledge Management, CMDB etc.• Designing, deployment and Continual improvement of the production processes based on the company requirements and ITIL best practices.• ServiceNow Implementation including core platform setup, process design, modeling implementation, training, new configurations/customisations, version upgrades etc. Weniger anzeigen

  • Senior Manager - IT Services

    Jan 2024 - now

  • Senior IT Service Manager

    Jan 2022 - Feb 2024