Adaya Lapid

Experience

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  Hoshen Financial Services Engineering - Organization and Methods

  Aug 2014 - Nov 2020

  Execution of numerous projects in various organizations in the health sector and in the financial sector which includes:• Healthcare product managing through a continuous modification and improvement of processes, service, and digitization. • Customer journey mapping and providing recommendations for customer experience improvement.• Composing specification documents and/or business requirements.• Mapping and analysis of departments and business and operational processes in terms of efficiency, service, and effectiveness, and defining required improvements and recommendations.• Developing effective and efficient work processes and operational strategies and defining organizational structures that support the defined processes.• Accompanying changes and implementing recommendations - Defining operating strategies, writing a work plan for implementing the recommendations, defining KPI's and goals.• Planning required manpower by conducting interviews and observations, collecting, and integrating data and developing models.• Managing and accompanying projects - setting goals, writing work plans, communicating to various levels in the organization, etc. Show less

  • Senior Consultant

    Aug 2017 - Nov 2020

  • Consultant

    Aug 2014 - Aug 2017
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  Discount Bank

  Jul 2022 - now

  Data Product Manager