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Michael Mills

Michael Mills

Technical Support Analyst contracted to American Eagle Outfitters

Followers of Michael Mills220 followers
location of Michael MillsCanonsburg, Pennsylvania, United States

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  • Timeline

  • About me

    Manager, Help Desk Services at ConnectWise

  • Education

    • Pittsburgh Technical Institute

      2014 - 2016
      Associate of Science (AS) Network and System Administration/Administrator

  • Experience

    • TEKsystems

      Oct 2012 - Nov 2014
      Technical Support Analyst contracted to American Eagle Outfitters

       *Management of day to day network support between the international and U.S. based stores and our monitoring vendor. *Mentored new team members in networking troubleshooting for AE and Aerie stores through teaching of Splunk and Cisco Command Line. *Day to day reporting of call and ticket statistics into managed Excel reports. *Provided remote online and phone support of store and corporate equipment and users. *Worked with and managed HEAT and Lotus Notes databases, along with many proprietary and third party applications and software including WorkForce Management, Tradestone, AS400, Windows Server 2003, MegaRAID Storage Manager, Putty, TelNet, Cisco AnyConnect, and others. *Performed and managed recoveries of desktop images through Tivoli. Show less

    • Continuum Managed Services, LLC

      Dec 2014 - Dec 2020
      Service Desk Engineer

    • ConnectWise

      Dec 2020 - now
      Service Delivery Manager

  • Licenses & Certifications

    • HDI Analyst