Aly GadElmoula

Experience

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  Egyptian Armed Forces

  Oct 2008 - Apr 2010

  IT Specialist

  I was drafted into the Egyptian military right after graduation where I held the rank of a Lieutenant for three years.- Maintained the computer system hardware during my military service.- Installed and maintained different kinds of O.S. (98, ME, XP, Vista, Windows 7, and Linux).- Evaluated, selected and trained incoming soldiers for various office duties, including maintaining hardware and software.I also had the chance to take leadership roles that demonstrated my ability to "Get Things Done" while working effectively with both subordinates and supervisors. Show less

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  Novartis

  Jun 2010 - Sept 2010

  IT - Technical Support Engineer

  Novartis is one of the largest and most widely respected pharmaceutical companies in the world.Reporting to the IT Team Leader.Main Responsibilities:• Responding to requests for technical assistance in person, via phone, electronically.• Diagnosing and resolving technical hardware and software issues.• Researching questions using available information resources.• Advising user on appropriate action.• Following standard help desk procedures.• Logging all help desk interactions.• Redirecting problems to appropriate resource.• Tracking and routing problems and requests and documenting resolutions. Show less

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  Amlak Finance PJSC

  Sept 2010 - Jan 2016

  Deputy Manager of Information Technology

   Received 107%, which reflects an EXCEPTIONAL performance, in my first-year appraisal. IT Policy: Collected all the necessary information about all sectors that the IT department was involved in and the best approach to handle them which was agreed upon and signed by Top Management. IT Risk Assessment: Carried out the entire project of writing strong documentation that reflected the environment that we operated in along with the security measures required. I-Score: Studied the entire manual on my own, therefore saved the company the cost of providing me with formal training. As a result of this, I was able to make all the necessary modifications and corrections to the I-Score report. Consequently, we received a score of 100%. Saved the company the cost of buying 7 new BlackBerry devices when managed to get the old devices to work with the new provider (ABC) after they were exclusively working for (XYZ). Introduced the concept of SKMS, Service Knowledge Management System, where I created a small database that currently contains information about Incidents, Problems, and Known Errors that we have encountered. Created a DML, Definitive Media Library, which contained all authorized versions of our licensed software. Provided IT training services within the company which saved the company 25 thousand pounds a year. Gathered all necessary information, as a self-initiated process, about the IT equipment that we possessed which was a great help to the Finance Department when performing their Fixed Assets annual project. Had no "Salary Deduction" for late arrival to work for five years. Not even once. Show less

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  Berlitz Tunisia

  Oct 2016 - Sept 2017

  English Language Instructor

  Teaching "Business English" using Berlitz methods (Levels 1-6).Teaching "Time Zone" to teenagers (Levels 1-4).Teaching "General English" to adults (Levels 1-8).

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  British Council

  Apr 2017 - Apr 2018

  English Language Instructor

  Teaching Business English (All Levels)Teaching ESP, English for Specific Purposes (IT and Project Management)Teaching English Specializations (Meetings, Presentations and Business Writing)

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  Business English Arena

  Feb 2018 - now

  Founder and CEO

  * Leadership & Initiative: Spearheaded the creation of tailored training programs in ProjectManagement, demonstrating the ability to lead initiatives and drive business outcomes.* Client-Centric Customization: Developed and delivered customized training solutions formultinational corporations, showcasing an ability to understand and meet diverse client needs, akey skill in managing stakeholder expectations.* Effective Communication: Trained professionals in technical presentations and businesscommunication, reinforcing skills essential for clear and persuasive project reporting andstakeholder engagement.* Team Building & Mentorship: Coached and mentored teams on collaboration and leadership,translating into the ability to foster team cohesion and lead high-performing project teams. Show less

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  THE QUANTIC FACTORY

  May 2023 - Sept 2023

  Partner & CDO