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Will Ting

Will Ting

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location of Will TingIrvine, California, United States

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  • Timeline

  • About me

    Technical Consultant at Workday

  • Education

    • Gies College of Business - University of Illinois Urbana-Champaign

      2023 - 2025
      Master of Business Administration - MBA

    • University of California, Irvine

      2002 - 2006
      Bachelor's Degree

    • EdX

      2016 - 2016
      CS50: Intro to Comp Sci by Harvard Computer Science

  • Experience

    • Custom Business Solutions

      Jun 2010 - Apr 2015

      Developed in house support and testing tools using C#, SQL, and PowerShell Administrator of Atlassian/Jira/Confluence Practiced SCRUM/Agile methodologies Champion of the initial implementation of company wide shared intranet content to break down silos and increase productivity using Microsoft SharePoint which resulted in reducing helpdesk ticket average from 150 down to 50 open tickets. Created and provided training by analyzing critical functions to enable team members to increase first call resolution rate by 30%.

      • Manager Application Development Support

        Aug 2012 - Apr 2015

      • Information Technology Support Knowledge Manager

        Jun 2010 - Aug 2012

    • Panasonic Avionics Corporation

      Jan 2016 - Sept 2018
      Information Technology Support Technician

      Maintained KACE systems and asset management software using mySQL and PowerShellDeveloped software deployments for a 5000+ endpoint environment. Scripted Windows 10 and Mac OS imaging processes. Deployed security updates through WSUS and Quest KACE Products.

    • Heat Press Nation

      Sept 2018 - Sept 2019
      Magento Developer

      Managed site security and patch managementBuild workflows to improve site experience. Improved first visit purchases by 30%.Developed interdepartmental fail safe policies to ensure website uptime and security

    • Kantata

      Sept 2019 - Jan 2024

      Consult using Kantata's Professional Services technology through documenting functional and technical requirements in fine detail and executing the appropriate technical solutions that meet the customer's requirements. Lead enterprise projects to completion and ensure successful client Go Live. SME for third party ERP, CRM, and HR systems such as Intacct, Salesforce, and BambooHR.Learn, execute and develop solutions in Data Migration/Conversion, Integrations, and Workflows using languages and tools such as Apex, JAVA, HTML, CSSS, Workato, and New Relic. Identify root cause and propose solutions for bug fixes using a comprehensive understanding of programming languages. Show less

      • Senior Technical Consultant

        Mar 2023 - Jan 2024

      • Technical Consultant

        Sept 2019 - Feb 2023

    • Workday

      Jan 2024 - now
      Technical Consultant

  • Licenses & Certifications