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Hoi Yan Lam

Hoi Yan Lam

Followers of Hoi Yan Lam462 followers
location of Hoi Yan LamGreater Paris Metropolitan Region

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  • Timeline

  • About me

    Digital Project Manager | Tech & Innovation | Fintech

  • Education

    • IÉSEG School of Management

      2021 - 2023
      Master of Business Administration - MBA Leadership and coding

      I am a strong believer that a right strategy to adopt technology can create significant impact to the customers & society. This led me to pursue my MBA degree specialized in Leadership & Coding to compliment my project management skill with hands-on technical knowledge to prepare myself to be a changemaker.

    • University of Groningen

      2011 - 2011
      Business Administration and Management, General Exchange Program

    • Le Wagon

      2021 - 2022
      Web Development

      Hard Skills : Ruby, SQL, Rails, HTML/CSS/Bootstrap, ES6, JS, wireframing on Figma/Sketch, 3rd-party services (Heroku, Postmark, Cloudinary, Algolia, etc...)Soft Skills : Product mindset, UX/UI basics, communication & pitch skills, collaboration workflows with git/Github

    • The Chinese University of Hong Kong

      2009 - 2012
      Bachelor's degree Business Administration and Management, General

  • Experience

    • Hang Seng Bank

      Jul 2012 - Aug 2021

      -Manager of a team of 5, responsible to formulate strategies on future branch model to uplift brand and support solution implementation-Acted as PO using Agile methodolody on a portfolio of projects for branch adoption -Managed the budget plan dedicated to the branch digitalisation -Collaborated with local startups and innovative partners to explore new technologies for branch adoption -Delivery of Chatbot Project for business banking using AI & NLP technology. Project awarded with “Best Automated Advisory/Chatbot initiative” by The Asian Banker and “Most Innovative Emerging Digital Technologies Project” by The Asset. -Delivery of a telephony solution for credit card & loan product application through call center -Provided quality consultancy services and guidance on data management to all business and functions in the bank for setting up corresponding data forum defining roles and responsibilities. -Supported data governance workstream setup on Operational Effective Exercise driven by HSBC group for Hang Seng’s implementation -Led & managed Investment Sales Script Automation to streamline branch sales process, the project comprised 3 phrases with >60 headcount month. -Supported departmental resource planning to optimize resource utilization to cope with business strategy and priority

      • Senior Branch Innovation and Technology Manager

        Nov 2019 - Aug 2021

      • Digital Sales Manager

        Nov 2017 - Nov 2019

      • Project Manager - Data Management Office

        Jan 2017 - Nov 2017

      • Development Manager - Software Delivery

        Jan 2014 - Dec 2016

      • Management Trainee

        Jul 2012 - Jan 2014

    • Societe Generale Securities Services - SGSS

      Jun 2022 - Nov 2022
      Stagiaire mba

      -Contribution à la mise en œuvre d’une nouvelle solution digital du processus Know Your Customer de la filière Fonds-Formalisation des objectifs métier, communication avec les experts métier, l’équipe UX et l’équipe de développement localisé en Inde, organisation et coordination des tests

    • BIA Groupe

      Jan 2023 - now

      Digital : Site Web, l’assistant conversationnelle, UI/UXBanque de détail : Réseau d’agences bancairesRéglementaire : KYC, AMLData : la gouvernance de données, l’analyse de données

      • Consultant Data Analyst chez BNP Paribas CIB

        Apr 2023 - now

      • Consultant en gestion projet informatique

        Jan 2023 - now

  • Licenses & Certifications

    • Professional Scrum Product Owner I (PSPO I)

      Scrum.org
      Feb 2025

    • Project Management Professional (PMP)

      Project Management Institute
      May 2021

    • Google Analytics Individual Qualification

      Google Digital Academy (Skillshop)
      Feb 2023
      View certificate certificate