Jagoda Tatarczyk

Experience

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  Poznan College of Trade and Commerce

  Oct 2006 - Jul 2007

  Dean Office Head

  Managed administrative activities, coordinated student exchange program (Erasmus), led new faculty opening process

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  Pera

  Jul 2007 - Oct 2007

  Project Assistant

  Internship: engaging SME participants in cross-border EU projects: market research and partnership management

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  Citi

  Nov 2007 - Apr 2019

  - Managed projects and cross-functional teams to deliver on goals related to retail client base growth;- Shaped client segmentation strategy by modeling product offers and marketing activities- Provided solutions for sales development based on up-to-date analysis of customer behavior, product and channel profitability;- Re-engineered customer service processes to improve sales channel cost-efficiency and increase customer satisfaction;- Lead a team of 40 experts comprising four separate offices: Analytical, Smart banking PMO, Sales and Client Segment (leading, coaching and motivating the team to achieve business objectives). Show less - Re-engineering existing customer service and sales paradigms to improve cost-efficiency and overall customer experience- Evaluating the profitability of branches and executing the network transformation from traditional to smart model - Providing solutions for sales development based on up-to-date analysis of customer behavior, trends and product profitability- Managing sales training programs for all banking sales channels (from content development and operational planning to execution)- Managing a team of 40 experts (Training, Analytical, Smart banking offices) Show less Two year management program in product development, business reengineering and retail distributionCitigold Segment & Brokerage Service Department (10 months)- Conducted competition analysis of Polish affluent customer segment - Launched public offer of structured bonds (business case preparation,deployment of product in sales network, trainings conduction)Re-engineering Department (7 months)- Conducted analysis and provided solutions for front office branch processes with the purpose of redesigning and streamlining- Coordinated multi – business technology expense management programBranch Network Development (7 months)- Conducted market analysis of competitors’ branch network and customer behaviorparticipated in financial planning projects Show less

  • Head of Sales Development and Customer Segments Department

    Aug 2016 - Apr 2019

  • Head of Planning and Development Department

    Aug 2015 - Jul 2016

  • Head of Sales and Analytical Support Office

    Jan 2013 - Jul 2015

  • Project Manager

    Nov 2009 - Dec 2012

  • Management Associate

    Nov 2007 - Oct 2009
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  MBank S.A.

  May 2019 - Sept 2019

  Head of Affluent Segment

  - Managed projects to increase efficiency in all sales channels leading to affluent retail client base growth- Executed segmentation strategy related to new acquisitions, client engagement and attrition processes- Supervised clients profitability matrix and segment P&L

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  Concordia Design

  Sept 2019 - Nov 2021

  Head of Consulting at Concordia Design

  - Helped companies and the public sector change the way they develop products, services, processes and strategies - Applied Design Thinking and Creativity Thinking methods to solve complex problems and stimulate innovation-driven growth - Led projects that combine a human-centered approach with technology, feasibility and economic viability

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  Santander Bank Polska

  Nov 2021 - now

  Distribution Strategy and Development Office Head

  - Leading the distribution channels transformation program; - Monitoring performance management across all distribution channels; - Fostering distribution channels collaboration with the aim to further increase of customer satisfaction;