Chris Holliday

Experience

• 

  Gateway

  Jan 1995 - Jan 2001

  Analyzed call data to identify problems with products, improved technical documentation, responsible for coordinating action on all documented problems with products through life cycle. Provide support to the call floor by improving quality of technical documentation, communicate new policies and technical documentation, assist in ensuring call floor is fully trained on relevant material. Provide support to the call floor by improving quality of technical documentation. Provided Support to end users of Gateway computers in a help desk environment. Handled calls escalated by lower level technicians who did not have the skills to resolve the issues.

  • Product Support Analyst

    Jan 2000 - Jan 2001

  • Technical Support Communications Analyst

    Jan 1998 - Jan 2000

  • Senior Information Resource Administrator

    Jan 1997 - Jan 1998

  • Technical Support Professional

    Jan 1995 - Jan 1997
• 

  TEK Systems

  Apr 2001 - Oct 2001

  Helpdesk Technician - Contracted to Federal Reserve Bank
• 

  Federal Reserve Bank of Kansas City

  Oct 2001 - Mar 2015

  Respsonsible for the oversight of day to day server administration duties for a team of server administrators within the General Computer Services division. Includes change, incident and configuration management based upon the ITIL model. Responsible for the aquisition and maintanence of server run book information, and remediation of training needs for SA staff. Develops and executes Operational Transition plans to migrate new workload management into the GCS organization. Support the Federal Reserve Check 21 system, through the remote administration of approximately 500 servers in multiple locations. CSS responsibilities include server hardware, operating system & environmental application support. Responsible for leadership of a group of 10+ help desk technicians. The help desk remote assistance services across the Federal Reserve System, as well as focused services for the Kansas City district, such as PC & Blackberry deployment.

  • Customer Engineer

    Dec 2010 - Mar 2015

  • Information Systems Analyst

    Sept 2006 - Dec 2010

  • Lead Helpdesk Technician

    Oct 2001 - Sept 2006
• 

  Federal Reserve Bank of Richmond

  Mar 2015 - now

  Lead Architect and Product Owner for Azure cloud infrastructure and services for Federal Reserve (National IT). Responsibilities include:* Leading a devops Agile team of engineers, operations, and developers * Creating / Updating / Maintaining System Security Plan and related artifacts* Onboarding and approving new Azure services for use by development teams* Architecting the base infrastructure of the Azure Cloud* Designing Repeatable and Standard patterns for application deployment* Ensuring cloud teams use Infrastructure as Code to deploy objects, including the use of a CI/CD pipeline* Working with development teams and empowering them with the ability to quickly and securely deploy cloud assets.* Collaborate with other stakeholders to create product roadmaps* Identify, prioritize and create "Guard Rails / Safety Nets" to prevent common misconfigurations or use of unapproved patterns and services.* Manage and maintain high level control of Azure Active Directory tenants and subscriptions Show less Responsible for setting overall direction and technical capabilities for a multi-tenant Web and SQL services environment. Working in an Agile / SCRUM framework we prioritize enhancement requests and introduce new capabilities and services in partnership with the product manager. This environment has restricted user access, with mature configuration management using GPOs and Puppet. Current efforts focus on moving services to the Microsoft Azure Government cloud service using Azure Web Services and Azure SQL Databases. Show less

  • Architect / Product Owner

    Jan 2018 - now

  • Senior Enterprise Architect (On-Prem Platform as a Service)

    May 2016 - Jan 2018

  • Windows Engineering Team Lead

    Mar 2015 - May 2016