Kendly Frederick

Experience

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  Government of Grenada

  Mar 2007 - now

  Information Technology Support Officer

  Responsible for the maintenance, configuration, and reliable operation of computer systems and networks within an organization.System Configuration and Maintenance:Install, configure, and maintain computer systems, servers, and network infrastructure.Ensure that hardware and software components are up-to-date and properly configured.User Account Management:Create and manage user accounts, permissions, and access controls.Provide technical support to end-users, addressing issues related to account access and system functionality.Network Administration:Manage and troubleshoot network infrastructure, including routers, switches, and firewalls.Monitor network performance and implement optimizations to ensure optimal functionality.Security Management:Implement and maintain security measures to protect computer systems and networks from unauthorized access, malware, and other security threats.Conduct regular security audits and apply patches and updates to address vulnerabilities.Backup and Recovery:Develop and implement backup and recovery strategies to safeguard critical data and ensure business continuity in the event of data loss or system failures.Server Administration:Manage server infrastructure, including file servers, email servers, and web servers.Monitor server performance, optimize configurations, and ensure high availability.Documentation:Maintained detailed documentation of system configurations, procedures, and troubleshooting processes. Create and update documentation to facilitate knowledge sharing and training..Collaboration with IT Teams:Collaborate with other IT professionals, such as network engineers, security analysts, and database administrators, to ensure seamless integration of systems and technologiesMonitor & Reporting:Implement monitoring tools to track system performance, identify issues proactively, and generate reports for management. Provide regular reports on system health, security, and performance metrics Show less

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  National Disaster Management Agency(NaDMA)

  Jun 2007 - Dec 2015

  Information Technology System Administrator

  Maintaining and ensuring the continuity and efficiency of information technology systems preparing for crises. Responsible for maintaining, configuring, and securing the IT infrastructure that supports emergency response efforts, involves proactive disaster preparedness, rapid response during emergencies, and efficient recovery post-crisis. Collaborate closely with emergency management teams, providing technical support, and implementing resilient IT solutions that contribute to the overall success of disaster response and recovery operations. Show less

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  Grenada Parliamentary Elections Office

  Dec 2015 - Dec 2018

  Junior System Administrator

  Provide administrative and technical support to the head parliamentary office and sub-offices.Responsibilities encompass a range of tasks to ensure the reliability, security, and performance of the network infrastructure.Assists in the configuration and maintenance of network hardware and software components, including routers, switches, and firewalls.Played a key role in troubleshooting network issues, providing technical support to end-users, and ensuring seamless connectivity across the Parliament electoral offices.Involved in the documentation of network configurations, assisting in the implementation of network upgrades, and contributing to the development of network policies and procedures. Show less

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  X Trace Digital

  Mar 2016 - now

  Senior Information Technology Consultant

  Provides a range of IT services aimed at safeguarding an organization's information systems, data, and assets from security threats and risks.Risk Assessment:Conduct thorough assessments to identify and evaluate potential security risks and vulnerabilities in the organization's IT infrastructure.Security Audits and Compliance:Perform security audits to assess compliance with industry standards, regulations, and best practices.Ensure that the organization adheres to legal and regulatory requirements related to data protection and privacy.Penetration Testing:Conduct penetration testing or ethical hacking to simulate cyber attacks and identify weaknesses in the organization's defenses.Provide recommendations for mitigating vulnerabilities and improving overall security posture.Security Architecture Design:Assist in designing and implementing robust security architectures that align with business goals and industry best practices.Evaluate and recommend security technologies to enhance protection against evolving threats.Security Policy Development:Develop and review security policies, procedures, and guidelines to ensure they are comprehensive, up-to-date, and aligned with industry standards.Incident Response Planning:Develop incident response plans to guide the organization in effectively responding to and recovering from security incidents or breaches.Security Awareness Training:Provide training sessions for employees to enhance their awareness of security risks and promote best practices for safeguarding sensitive information. Show less

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  Andall and Associates

  Jul 2018 - Jul 2020

  Information Technology Supervisor

  Infrastructure Management:Supervise the maintenance, configuration, and optimization of IT infrastructure, including servers, networks, and hardware components.Implement best practices for system reliability, performance, and security.Security Management:Develop and enforce IT security policies and procedures to protect the organization from cyber threats.Collaborate with the security team to implement and monitor security measures.Vendor Management:Evaluate and manage relationships with external vendors and service providers.Negotiate contracts, review service level agreements, and ensure vendors meet established standards.Budget Management:Develop and manage the IT budget, ensuring cost-effective use of resources and aligning expenditures with organizational goals.Provide regular budget reports to senior management.User Support:Oversee the IT helpdesk and user support services, ensuring timely resolution of technical issues and providing excellent customer service.Implement strategies to enhance end-user satisfaction and productivity.Policy Development:Develop and update IT policies and procedures to ensure compliance with industry regulations and standards.Communicate policies to the IT team and other stakeholders.Training and Development:Identify training needs within the IT team and provide or facilitate training programs to enhance skills and knowledge.Encourage professional development and certifications for team members.Collaboration with Other Departments:Collaborate with other departments and stakeholders to understand their technology needs and align IT services with organizational objectives.Participate in cross-functional teams and projects.Performance Monitoring and Reporting:Implement monitoring tools to track IT system performance and generate reports for management.Provide regular reports on key performance indicators, project status, and IT service metrics. Show less