Alexia Lopez

Experience

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  Newic

  Oct 2012 - Dec 2012

  Internship Editor

  I wrote articles for children, and teenage magazines. I had to adjust my writing to my readers.

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  Such a Star

  Jan 2013 - Feb 2013

  Internship Editor

  I wrote articles and researched new subjects and ideas.

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  Cpam du Rhône / (the french social security)

  Mar 2013 - Jun 2013

  Intern communication officer

  I worked in press relations, where I wrote articles and press releases. I increased my communication skills

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  La Boite aux Idées

  Oct 2013 - Mar 2014

  Intern as an assistant project manager

  The company «La boite aux Idées» creates events for professionals, including seminars, galas, and evening receptions. I was in charge of logistics, schedules, budgets, and invitations. I also had to find the best service providers. I improved my commercial, organisation and design skills.

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  Cpam du Rhône / (the french social security)

  Oct 2014 - May 2015

  Communication officer

  I worked in press relations, where I wrote articles and press releases. I also helped to create the annual communication campaign, and advertising campaigns. I worked on content, headlines, concepts for posters, flyers, and more. This experience developed my communication and writing skills.

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  Crédit Agricole

  May 2015 - Apr 2016

  Receptionist / Secretary / Commercial

  I welcomed clients, answered their banking questions, and gave them banking advice. I managed the phone as well. I also did administration tasks. I improved my commercial skills and customer relations.

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  Compass Group

  Jul 2016 - Sept 2017

  Butler - Events, food and beverages

  First hospitality assistant, I became butler. My daily duties were to ensure a five star service to all clients within the bank campus. I learned how to handle all aspects of customer service, from our regulars to the VIP. There are around 50 meeting rooms to keep an eye on, on top of maintaining a high standard on Health & Safety standards.Also, I took part in the coordination of events. I set up the room and the bar. I served customers. I managed drinks, food and customers’ requests. Finally I tidied up and I cleaned.I was also in charge of some events.I was training as a superivor and acting in some of the duties for this position.I was doing some administration tasks, like the menu and allergens for the canteen.Teamwork and pro-activity are key elements to perform within this environment. Show less

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  Radisson Hotel Group

  Sept 2017 - Mar 2018

  Front Desk Receptionist

  I welcomed and greeted guests with great courtesy, managed room reservations using a computerized reservations system (Opera). I addressed guests’ concerns and special requests in a professional and personal manner and I ensured that guests are settled comfortably in their rooms and made necessary adjustments if needed.Furthermore, I answered telephone calls, took and relayed telephone messages for hotel guests and others.I also prepared bills, handled and processed checkouts, and took payments.I communicated with housekeeping and maintenance staff to ensure that great quality service was provided to guests.I dealt with complaints and problems.Finally I did other administrative and hospitable tasks assigned to me from time to time.I developed my ability to organize and prioritize tasks effectively and to work under pressure and to multitask. Also I strengthed my customer service skills Show less

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  Spotahome

  Jun 2018 - Mar 2019

  Customer Service Sales Representative

  I responded, researched and resolved incoming enquiries via phone, online chat (limit of 15) and email in an efficient way. I provided customers with detailed information about our services in order to answer possible questions and to close bookings. I received and processed enquiries and complaints to the adequate department in a responsible manner.I worked in French, English and Spanish. I increased my level of verbal and written communication skills.Team work, professionalism and being friendly were the main elements for this work environment. Show less

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  Expedia Group

  Apr 2019 - Mar 2024

  I manage the complaint and process the reimbursement by investigating the traveler's issue, under the company’s guarantee program and I approve the refund up to a certain amount. I assist my team by answering their doubts about cases or processes. I also organize and provide trainings to the new hire, or to some team member, if needed. I am also part of the Quality Analyst team and I produce refund records and review refund requests for inaccurate, inconsistent, or incomplete items or missing documents.I keep managing the client's legal escalation by summarizing the case and communicating all the relevant information to our legal department.I am responsible of the Team’s newsletter. With this position, I acquired more responsibilities at a management level, and capacity to be multitask and work under pressure due to a lot of amount of work. Show less I manage the complain and process the reimbursement by investigating the traveler's issue, under the company’s guarantee program. I respond to emails and inquiries from other customers regarding their claims and refund requests in French, English and Spanish.I manage the client's legal escalation by summarizing the case and communicating all the relevant information to our legal departmentI propose new projects and I put them in place, like a newsletter for the department for example.With this position, I increase my skills to work under pressure, especially in high season. I am also learning to address the outcome of a complaint to a traveler in a professional manner. Show less I accompanied clients: owner, travelers, agencies, by phone and by email. I understood that customers provide viable solutions. I educated them to be independent on the site, to optimize their real estate ads. I have offered relevant products, tools or services. I followed the process. I shared feedback with the managers in order to improve the service.I worked in the France team. I confirmed my verbal and written communication skills. I increased my empathy in a professional manner. I am able to work under stress and pressure. Show less

  • Senior Guarantee Claim Specialist

    Nov 2021 - Mar 2024

  • Guarantee Claim Specialist

    Dec 2019 - Nov 2021

  • Customer Service Representative

    Apr 2019 - Nov 2019
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  Sun Chemical

  Mar 2024 - now

  Credit Collector