Yu Sui

Experience

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  168 Sushi Buffet

  Jan 2018 - Dec 2021

  Customer Service Manager

  • Conduct the analysis of store customer traffic by hour, calculate the store capacity and design the resource allocation plan to maximize the efficiency of employees by 10%.• Actively work with the delivery company and the restaurant to design solutions to solve customer complaints (including late delivery/missing food) and increase overall customer satisfaction. This has helped the restaurant increase its online rating by 0.3 (from 3.3 to 3.6) within 1 month. • Co-worked with the marketing department to design the marketing campaign on Facebook and Just Eat to attract new customers and build awareness of the restaurant. • Collect after-sale complaints from customers and categorized complaints into different groups to design solutions to protect brand image and retain customers. Show less

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  HungryPanda Ltd 熊猫外卖

  Jul 2021 - Nov 2021

  Business Development & Delivery Operation Specialist

  • Identify new clients by utilizing market research， the number of users in the Ottawa market increased by 70%within one month.• Use data analysis capabilities to predict the effects of a new platform subsidy method based on past data. In the end, this method successfully increased the number of daily orders by 20%.• Use data analysis capabilities to analyze the number of orders generated by the platform in each period. Reasonably arrange drivers through the corresponding data and ultimately reduce the cost of distribution by 50%.• Data on the relationship between the city map and the number of orders generated by each region indifferent periods. According to this relationship, reasonable arrangements are made for the areas where the drivers are at different times. Finally, the overtime rate of the platform was reduced by 30%. Show less

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  Easy Group Inc

  Dec 2021 - May 2022

  Data Analyst

  • Collects, stores, and analyzes past year data within one month for 11 campuses.• Ensure the quality and accuracy of data by providing technical expertise to help campus managers increase sales by 20 %.• By designing PowerBI boards for eleven campuses, and presenting data to campus managers through data visualization, helped the campus improve work efficiency by 15 %.• Make monthly reports for the campus, and help the campus to analyze its own situation to help the campus make decisions for the next month's goals Show less

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  Statistics Canada | Statistique Canada

  Jun 2022 - now

  Center for Energy and Transportation Statistics (CETS) Macroeconomy Account Division (MEA) Macroeconomy Account Division (MEA)

  • Analyst

    Oct 2023 - now

  • Economist

    Oct 2022 - Oct 2023

  • Economist

    Jun 2022 - Oct 2022