Marcela Noble

Experience

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  Linklaters

  Sept 2004 - Nov 2004

  Legal Secretary

  Responded to internal and external telephone enquiries, organised agendas for senior lawyers, organised business trips, prepared data insights and statistical reports for stakeholders and archived documents per internal policies.

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  Park Inn by Radisson

  Feb 2005 - Oct 2006

  Delivered a wide range of high-profile events in partnership with hotel departments, reported directly to the General Manager, managed logistics for banquets and conferences and uplifted customer experience and loyalty. Provided exceptional one to one support to the Event Banquet Manager, converted business enquires into successful bookings, processed customer requests, prepared internal functional sheets and optimised work orders for staff.

  • Event & Banquet Manager

    Feb 2006 - Oct 2006

  • Assistant to Event & Banquet Manager

    Feb 2005 - Feb 2006
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  Royal Lancaster London

  Dec 2006 - Mar 2013

  KEY RESPONSIBILITIES* Overseen all aspects of the F&B operation within the hotel including two a’la carte restaurants, a breakfast restaurant, a lounge bar and room service.* A proactive and highly supportive approach to the whole F&B team, anticipating potential opportunities and challenges by having a presence on the floor.* Coordinated all the duties of the team, rota management, timesheet reviews and weekly inductions.* Led team by attracting, recruiting, training and appraising over 100 FTE employees.* Responsible for yearly budget, weekly forecasts and various reports for stakeholders and being accountable for financial results.* Led the banqueting team and ensured the smooth running of all the events with effective briefings and communication within the organisers, team and the kitchen.* Ensured F&B team members constantly maintained and exceeded the standards required and addressed the guest enquiries in a professional manner, ensuring outstanding service.KEY ACHIEVEMENTS* Successfully increased annual revenues by 5% in both 2009 and 2010 by delivering effective sales action plans across all outlets.* Achieved an average Mystery Guest score of 80% across all outlets in years ending 2009 and 2010.Implemented new robust structures which facilitated a 10% cost saving within 1 year.* Effectively utilised outlet resources to maximise service standards and to minimise operational costs. Show less

  • Food And Beverage Operations Manager

    Jan 2011 - Mar 2013

  • Assistant Food & Beverage Manager

    Aug 2008 - Jan 2011

  • Assistant Banqueting Services Manager

    Dec 2006 - Aug 2008
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  The Landmark London

  Mar 2013 - Oct 2021

  KEY RESPONSIBILITIES* Senior Executive with accountability for the entire Food and Beverage (F&B) operation, resourcing and cost management for the hotel, comprising two restaurants, a coffee lounge, a cocktail bar and room service.* Developed and implemented clear strategy, objectives, budgets, work schedules and standard operating procedures for the department, accompanied by action plans to drive business, revenue and profitability.* Maintained compliance and consistency of brand standards as well as in meeting the AA and LQA recognition.* Responsible for creating and implementing the F&B marketing plans and all press and social media communications.* In collaboration with Executive Chef, developed creative and innovative menus and concepts for all outlets.* Managed a total of 100 FTE employees (pre-pandemic), including recruitment, retention, management, training, coaching and development of the team.* Member of Executive taskforces in active employee communication, engagement and development at The Landmark and sister hotels.* Drove guest satisfaction levels and maintained a competitive edge through continuous improvements and enhancements within the hotel.KEY ACHIEVEMENTS* Achieved a turnover of c.£7.3m in 2019 (pre-pandemic), with a 9% annual growth.* Enhanced daily operations and improved relations with suppliers to manage cost and business stability.* Restructured and built a multiskilled and flexible F&B operational team to create a more efficient and engaging work environment whilst controlling payroll costs to drive maximum business results.* Achieved multiple industry recognitions, including: o Afternoon Tea Awards 2019 – Highly Commended Afternoon Tea o AA Hotel of the Year London 2019 – 2020 o The Sunday Times Best Companies to work for 2020 - 4th position o Investors in People Platinum level of accreditation 2019 Show less

  • Director of Food & Beverage

    Jan 2019 - Oct 2021

  • Food and Beverage Manager

    Mar 2013 - Jan 2019
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  HARLEY STREET GENDER CLINIC LTD

  May 2022 - now

  • Director of Operations

    Jun 2024 - now

  • Practice Manager

    May 2022 - May 2024