Ramarjun Ganguly

Experience

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  NatWest Group

  Feb 2015 - Jun 2019

  Analyst

  The main role in RBS involved managing of premium customer basis located in the UK with a different type of banking service, complaints and queries.Offered advisory services to the top segment of customers of the bank relating to mutual fund investments, insurance products, forex cards, investigating claims – those that are essential to achieve the financial goals of the clients as well as solving customer complaints regarding their account.Analyzing customer claims on different banking products with the help of web-based questionnaires.Data research and verification of the premium customer accounts and analyzing them in the approved excel sheet.Approval of customer claims ( fraud claims ) of their premium accounts.Serving as the main point of contact for a portfolio of accounts.Identifying and problem-solving the day to day issues of the customer impacting their business.providing the result effectively and efficiently with 100% quality with maintaining SLA.Working with UK team for priority cases Show less

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  Amazon

  Sept 2020 - Dec 2022

  Business Analyst

  Account Management : Liaise with onshore/offshore account teams and stakeholders to scope new requirements , build process for the execution of account management task and ensure effective transition of work. Providing industry and client’s insights to help partners and business development leaders for the firms to foray into new business opportunities. Closely monitor the account’s performance through analysis on revenues, margin and pipeline and keep the Partners updated on the progress by delivering clear and meaningful visual reports/dashboards and also creating efficiencies in process by automating manual efforts Manage multiple accounts and work closely with Amazon sales Account teams towards achieving account goals & Manage expectations of the client by proactively identifying problems, exceptions and devising solutions best suitedResearch and Business Analysis : Provide sales account team with industrial insights & solutions, preparing on-boarding document, company profiling etc. by performing research on external sources, helping account team members(India/China/Korea) in developing accounts and relationships with client. Create business/deal analysis for the client regarding their accounts and dive deep into the outcome of the report which helped the client as well as the sales account managers to understand the gross monthly sales of the account from each months and compare them for future account strategies for business development.Prepare, analyze and track account’s key performance indicators mainly revenue analysis and reporting, Sales and Pipeline report and margin analysis Raising TT/SIM on behalf of clients to help them out during problems which they face before launching any products.Ownership of CRM tools and pipeline management, creating quip file to record events, client information , to do lists for the month and Relationship mapping of the client which helps the Partners plan the relationship strategy with the client. Show less

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  GlobalLogic

  Jun 2023 - now

  Business Analyst