Sameer Puranik

Experience

• 

  Tata Consultancy Services

  Dec 2003 - Apr 2006

  Assistant Systems Engineer
• 

  Satyam

  Apr 2006 - Apr 2009

  Senior Software Engineer
• 

  Syntel

  Apr 2009 - Nov 2012

  Project Leader

  • Demonstrated experience of project management, Quality Management, managing onsite- offshore teams and coordinated test execution across locations.• Recruited new team members, trained, coached as mentor. Built teams offshore-onsite from scratch for an engagement (previous organization)• Planning and implementation experience particularly with remote infrastructure management (RIM) project in offshore/onsite delivery model.• Performing gap analysis for the day-to-day operations and implemented several service improvement programs to meet the business demands.• Primary owner for communicating with stakeholders to provide accurate reporting and information regarding ongoing projects and initiatives.• Experienced in coordinating, negotiating and motivating resources and external teams in support of time line and IT project deliverables.Technical: Database Architect & Design, ImplementationDatabase Build Release, Scheme Release, Data MigrationSQL Server Build, New Environments ConfigurationPatch\Hot fixes Apply to keep SQL server updatedMaintain Cluster and Fail overMaintain Load balance ApplicationsDatabase consistency Health check in multi- environmentsSQL Server Security Management.Replication, Mirroring, Server Clustering, failover clusteringSQL Server 2008 Installation, Migration , Up- gradation & Configuration Capacity Planning & EstimationSSRS Report server builds and deploySQL Server Integration Service implementation and ETL developmentSQL data collection to provide higher management business Metrics Show less

• 

  Teradata

  Nov 2012 - now

  Managerial• Demonstrated experience of project management, Quality Management, managing onsite- offshore teams and coordinated test execution across locations.• Extensive experience in designing, documenting and implementing ITIL processes. Also following Continual Service Improvement so as to increase the performance benchmark.• Performing gap analysis for the day-to-day operations and implemented several service improvement programs to meet the business demands.• Involved with the Service Now team to design the Service Delivery Analytics (SDA).• Primary owner for communicating with stakeholders to provide accurate reporting and information regarding ongoing projects and initiatives.• Experienced in coordinating, negotiating and motivating resources and external teams in support of time line and IT project deliverable.o Successfully handling different meetings/calls with the customer, third party vendors and the MS team. o Offshore team management. This includes regular discussion/follow up’s with the team, monitoring the overall team performance, ensuring best practices, guidelines are followed appropriately.Functional• Experience in Datawarehouse, Business Intelligence ETL, Reporting & Data Analytics• Led technical team and took ownership and responsibility in gathering, documenting and communicating requirements.• Responsible for ongoing BI projects and day to day activities pertaining to Datawarehouse across onsite and offshore teams.• Experience with release management tools like Service Now, HPSD, PVCS and Visual Source Safe. Incident Managero Worked with the customer and team to complete the Incident Management Process document.o Monitoring/Reviewing all the tickets/SRs raised in Service Now to ensure all of them are entered with the best practices and along with the Incident/SR guidelines.o Identified several trends of recurring issues/incidents. Worked with the problem manager with the analysis of all the issues and problem creation. Show less

  • Customer Success Manager | Financial Services

    Jan 2025 - now

  • Senior Service Delivery Manager

    May 2019 - now

  • Service Manager

    Nov 2012 - Apr 2019