Kammy Choo

Experience

• 

  Wing Tai Clothing Sdn Bhd

  Mar 2014 - Oct 2015

  Senior Training Officer

  • Represent trainer of 12 brands - Topshop, Topman, Dorothy Perkins, Burton Menswear, Ben Sherman, Miss Selfridge, Warehouse, Wallis, Karen Millen, BCBG Max Azria, Furla & Pumpkin Patch.• Conduct in house training (theoretical & practical) for retail sales staff in product knowledge, selling skills & customer service skills.• Monitor retail sales staffs' selling skills & customer service by doing store visit in nationwide consistently.• Provide on job training coaching for retail sales staffs & follow up closely with their working performance.• Consistently update training materials to enhance training productivity. Show less

• 

  OCBC Bank

  Oct 2015 - Jul 2018

  • Attend to Premier Clients attached from the senior relationship manager.• Provide fully support to premier relationship manager to achieve monthly/yearly sales target by doing customer service handling, administration, profile checking & compliance related requirements.• Ensure strong and optimal customer service support & seamless customer rapport.• Ensure documentation compliance for new client onboarding and conduct annual reviews for existing clients to maintain policy adherence. Show less • Attend to all walk-in and Premier Customers inquiries and requests such as loan related enquiries, FD placements/rollovers, account opening, fund transfers, foreign exchange transaction and other operational transactions such as account statements, balances, fund transfer status etc.• Refer potential customers to sales team for sales/investment opportunities.• Answering calls and makes telemarketing calls to Premier Customers especially during campaign periods.• Prepare and consolidate sales and performance report to sales team.• Ensure documentation compliance for new client onboarding and conduct annual reviews for existing clients to maintain policy adherence. Show less

  • Senior Relationship Executive

    Aug 2017 - Jul 2018

  • Premier Banking Relationship Executive

    Apr 2016 - Jul 2017

  • Customer Service Executive

    Oct 2015 - Mar 2016
• 

  Eng Han Group

  Aug 2018 - Aug 2021

  Personal Assistant to Managing Director

  • Scheduling appointment for director in an efficient and convenient manner.• Prepare meeting agendas, meeting minutes, reports, memorandums, letters for the director.• Working closely with management team by delivering director's decision in overall organization business strategy & objectives.• Assisting director for both official and personal tasks including wealth management.• Undertake special assignments, ad-hoc functions and related duties when required.

• 

  UOB Bank (M) Berhad

  Aug 2021 - Aug 2022

  Relationship Manager

  • Provide tailored financial solutions to Wealth Banking customers, focusing on acquiring new customers through diverse marketing strategies. • Deliver exceptional customer experiences and cultivate lasting relationships through proactive follow-ups and anticipation of customer needs.• Continuously analyze and review customer portfolios to identify opportunities for upselling banking solutions and implementing cross-selling initiatives.• Ensure documentation compliance for new client onboarding and conduct annual reviews for existing clients to maintain policy adherence Show less

• 

  Deriv

  Aug 2022 - now

  • Connect with customers proactively, address inquiries, and create positive interaction to build brand loyalty across all channels including LiveChat, Facebook, Instagram, Twitter, and Youtube. • Analyze customer data and feedback, and processes to identify trends and opportunities for improvement.• Support management in implementing process improvements based on constructive feedback and continuous reviews.• Participate in adhoc projects and manages the development of key Customer Engagement innovations. Show less • Provide proactive customer support via email and live chat, fostering personalized experiences and promoting adoption of new product opportunities aligned with customer needs.• Resolve customer experience issues across website and platforms by collaborating with cross-functional teams to optimize user journeys.• Collect and analyze customer feedback to drive improvements and enhance customer satisfaction and loyalty.• Perform back office duties, including updating customer records and ensuring compliance with KYC, AML, and due diligence regulations and policies. Show less

  • Marketing Project Manager

    Jun 2024 - now

  • Customer Engagement Executive

    Jan 2023 - Jun 2024

  • Client Services Executive

    Aug 2022 - Jan 2023