Gabriele Di Trapani

Experience

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  Manchester Marriott Victoria and Albert Hotel

  Nov 2016 - Dec 2017

  Concierge

  • Provided front-office assistance in multiple languages, managed guest inquiries, reservations, and complaints, ensuring excellent hospitality service.

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  Bet365

  Dec 2017 - Mar 2019

  Italian Speaking Customer Service Advisor

  Sliema, Malta | 10/2018 – 03/2019Stoke-on-Trent, UK | 12/2017 – 09/2018• Assisted 70+ global customers daily via Live Chat, phone, and email; translated content in English, Spanish, and Italian; specialized in fraud prevention and database management.

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  BASF

  Apr 2019 - Mar 2023

  Senior Payroll & Personnel Administration Specialist – Italy & Spain

  • Managed master data in SAP HR (PA, PT, OM, PY, TM) and processed salary/payment requests for 1200+ employees. • Supported payroll cycles, troubleshooting system issues and generating reports. • Provided recruitment support, helping to fill 10+ roles annually.

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  KPMG Deutschland

  Apr 2023 - Dec 2023

  Inhouse Consultant HCM

  • Managed 60+ RfCs in SAP Solution Manager for HR modules (PA, PT, OM, PY). • Provided technical support for 100+ employee tickets and corrected master data in SAP HR. • Conducted testing and managed SuccessFactors Employee Central tasks.

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  KWS Group

  Feb 2024 - Mar 2025

  Key User - Master Data Management

  • Led ERP to S/4HANA migration, ensuring integration, training, and knowledge transfer. • Managed 100+ RfC process for vendor, customer, and material workflows in S/4HANA. • Provided SAP support for user management, reporting, and incidents to a team of 50+ users. • Enhanced master data processes with S/4HANA, Power Automate, and Power BI. • Collaborated with teams to improve data quality and integration.

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  HyperionDev

  Mar 2025 - now

  Full-Stack Web Development Bootcamp

  Work with the ‘full stack’ of web technologies to build both the front- and back-ends of websites, to create online stores, homepages, and other platforms that look great and work even better. • Achieved an overall grade average of 99% for the bootcamp tasks. • Mastered JavaScript programming within six months, enhancing coding skills and efficiency in data manipulation and analysis. • Acquired hands-on experience with key web development libraries. • Successfully completed five practical, real-world projects. Show less