Saher Syed

Experience

• 

  At 3 Global services

  Jun 2003 - Mar 2012

  Asst. manager

  Promoted to the position of an "Assistant manager" in November 2008.Promoted to the position of a "Senior Trainer" in September 2007.Awarded as the "best trainer of the quarter" from Sept.2006 - Dec 2006.Certified by the company for "Accelerated Learning"Certified to deliver "Who moved my Cheese" programmePromoted to the position of a voice and accent trainer May 2006.Promoted to the position of a quality coach in September 2005.Was selected as a loan trainer for communications and customer service in June 2005.Was selected as a mentor in June 2004Awarded as the best team of the quarter in 2003.Selected as a part of the Interventions team to enhance call control amongst the players.Selected as a subject matter expert to coach a new batch of trainees on product process knowledge & supported the training department. Show less

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  Hutchinson 3 Global Services Pvt Ltd

  Mar 2012 - Feb 2013

  Manager - Learning and Development

  Spearheaded creation of online Induction to On the job modulesManaged learning needs of 200 member complain redressal team and reduced the number of complaints by 10% in 3 months (Complaint handling Project)Spearheaded the N-gaged project focussing on performance management of bottom quartile employees resulting in increase in resolution scores from 5% baseline to 55% Managed learning needs of an 800 member team across Mumbai /Pune and increased internal quality scores by 10-18% and external survey scores by 5% (3 experience project)Hand picked to conduct 3 story – A culture journey for senior leadership Conduct Competency and behavioural training programmes e.g.: Who moved my Cheese, 3 Story(Culture), TEDP and Step up (Development), Prioritisation, Fish philosophy, Time management, Objective setting, Brand building, setting a vision and missionPromoted to the position of an “Manager” in April 2012Promoted to the position of an “Assistant manager” in November 2008Awarded the Asst. Manager for the quarter in Q2 2011Promoted to the position of a "Senior Trainer” in September 2007Awarded as the “best trainer of the quarter” from Sept.2006 – Dec 2006Awarded certificates for living and sharing the right behavioursPromoted to the position of a voice and accent trainer in May 2006Promoted to position of Quality Coach in May 2005 Show less

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  Accenture

  Feb 2013 - Mar 2018

  Associate Manager

  Achievement Highlights :• Awarded for providing Innovative content solution for HR Leadership Excellence Program in June 2013• Created the Professional skills framework design for Accenture employees• Created Leadership and Professional Development Learning catalog• Lateral movement from managing Leadership program to managing Corporate functions business in October 2013• Created SPARK University, a one stop shop for on demand learning for employees across Foundational, Specialization, Business and Financial acumen and Leading at every level • Use of human centered design thinking to deploy a 4 days leadership workshop • Learning journey and curriculum integration for Human Resources globallyKey Deliverable : Implementation of entity strategy, asset, and curriculum planning activities• Work with sponsors globally to define a specific capability development strategy according to the business/market demands, priorities, and Accenture strategies• Confirm business requirements, conduct capability assessments to identify performance and skill gaps• Define integrated curriculum that meets business requirements and is aligned with training financial guidelines and supports the capability blueprint.• Work with sponsors and SMEs to implement solutions that address specific capability gaps within the entity business plan, applying best practices, leveraging other groups within the Capability Development Center of Excellence, and utilizing external solutions, as appropriate. Show less

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  UBS

  Apr 2018 - now

  Providing strategic direction and leading the consolidation of a risk management application that replaces 7 legacy applications

  • Director

    Jan 2023 - now

  • Associate Director

    Apr 2018 - Dec 2022