David Forster

Experience

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  ICL

  Jan 1984 - Jan 1989

  • SVC Benchmark Technician

    Jan 1984 - Jan 1989

  • SVC Benchmark Technician

    Jan 1984 - Jan 1989
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  Accenture

  May 1990 - Oct 1993

  Live Support Specialist

  Support and management of client and Andersen personnel managing work flow during major software releases reporting to Senior ITSA Client Manager. Provided ongoing technical consultancy ranging from coding and testing of client application software, performed reviews of functional and technical design. Instrumental in migrating the War Pensions Computer System from legacy to DWP Operational Strategy standards. Taking the WPCS into full support and team leading an number of live support technicians Show less

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  Infinitydata Ltd

  Dec 1993 - Jan 2001

  Application Support Team Leader

  Freelance - Consolidated role within War Pensions development project with responsibility for managing a team of technicians in the development and delivery of online/batch applications. Acknowledged as Subject Matter Expert on DWP Winter Fuels Allowance implementation of North Fylde Benefit Systems. Team leader managing a team of technicians to convert existing North Fylde Benefit legacy batch system to DWP Operational Strategy standards. Instrumental in delivering the Winter Fuels Allowance Common Payments Package. Show less

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  Electronic Data Systems

  Feb 2001 - Jun 2008

  Release managed a number of contractual customer releases. Responsibility for prioritising development of enhancements and defect fixes. Delivered releases to schedule, agreed budget and meeting the appropriate quality standards. Managed client expectations and supply managed 3rd party banking hosts.• Liaison with account Change Management functions and Delivery Manager with responsibility for prioritising and scoping releases with customer and 3rd party banking hosts• Scoped resource plans to enable development, testing and delivery of releases to budget, time and expected standards• Re-engineered the Release Management process to include gate reviews at design, test, pre and post implementation phases• Liaised closely with Support and Infrastructure teams in the creation of corrective action plans following any Root Cause Analysis Show less

  • Release Manager

    Jun 2006 - Jun 2008

  • Project Analyst

    Feb 2001 - Jun 2006
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  Hewlett-Packard

  Jun 2008 - Jan 2015

  Selected by the Application Delivery Executive to lead a team of 35 technicians dedicated to the delivery and maintenance of two of the DWP flagship payment and benefit assessment systems.Central Payment System (CPS) based on the Oracle 11i E-Business Suite package, implementing three E-Business Suite modules – Accounts Payable, Cash Management, General Ledger as well as the Oracle reporting suite of components running Oracle 11g database server. CPS delivers £10bn of benefits and pensions per month. • Personal Independent Payment (PIP) system is the replacement for Disability Living Allowance.• Responsible for umbrella management across all ITIL disciplines Show less Focal point and lead for a group of related DWP Change Programme applications. Lead a team of Transition Managers and leveraged staff, delivering a range of functions as contracted to the DWP client.• Financial Management, provision and maintenance of financial Outlook, attended regular finance reviews• Produced internal process reports to senior HP management• Implemented standards, processes and tools; adherence and compliance to ITIL standards • Employee Management, people care management in my organisation• Managed new business Take On, ensured all Operational Acceptance Criteria was met prior to transition into the Live environment• Situation Management, liaised closely with internal Service Management and external client functions on major incidents resolution and root cause analysis• Relationship Management, forged and maintained strong relationships with a wide range of internal (Apps) and external relationships, HP Service Managers and external customers. Show less

  • Service Delivery Manager

    Apr 2011 - Jan 2015

  • Service Transition Manager

    Nov 2010 - Apr 2011

  • Project/Release Manager

    Jun 2008 - Nov 2010
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  Department for Work and Pensions (DWP)

  Oct 2015 - Mar 2019

  Snr Digital Delivery Manager
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  DWP Digital

  Apr 2019 - now

  Senior Service Manager