Derek Marshall

Experience

• 

  Avis Budget Group

  May 2006 - Nov 2011

  Shift Manager

  ● Managed rental car operations at a high volume airport which saw almost 1,000 customers on busy days● Managed roughly 50 employees that were split between two brands - Avis and Budget● Oversaw sales operations and expense management● Ensured quality control processes were being adhered to

• 

  Hertz

  Jun 2012 - Oct 2015

  Branch Manager

  ● Managed a stand alone rental car branch as well as a related satellite office● Oversaw customer service, sales, and fleet turnaround processes● Leveraged the efforts of staff members to increase customer service score of both locations● Used empathy and problem solving skills to remedy customer concerns and complaints

• 

  MV Transportation

  May 2020 - Dec 2020

  Operator

  ● Transported disabled passengers throughout the Washington/Baltimore area● Displayed a high level of customer service by maintaining a consistent high driver ranking● Communicated effectively with dispatch department and upper management in the coordination of routes● Used the Uber WAV app to perform driving duties

• 

  TEKsystems

  Feb 2021 - Mar 2021

  Operations Support Analyst

  ● Audited Bank of America’s small business Applications for CARES Act compliance● Escalated incomplete applications to the Business Operations department for review● Assisted in training new analysts by demonstrating the auditing process and answering questions● Operated in a virtual environment with 300+ analysts to complete tasks

• 

  Self-employed

  Dec 2021 - now

  Online Business Manager

  I'm networking online and offline to create teams of like minded people seeking their own financial opportunities, in conjunction with their present careers.