Julia Chapman

Experience

• 

  Creative Materials Inc.

  Jan 2006 - Jan 2007

  Office Assistant

  Answered and re-directed customer/vendor queries to staff of 25 and maintained filing system.

• 

  Apple

  Jun 2012 - Jul 2016

  Educate customers to use and understand their Apple devices and software. Tutor customers of all ages and abilities in individual, one-on-one trainings. Teach both small and large groups in topic-based workshops. Facilitate and educate children in Apple Store Camp and Field Trips. Proctor and manage study hall-styled trainings. Train customer with accessibility challenges, including vision-, hearing-, and physically-impaired and individuals with learning disabilities. Provide software solutions for all specific customer needs. Troubleshoot technical issues.Provide technical support and customer service for Genius Bar appointments. Troubleshoot issues on iPhone, iPad, and iPod and provide multiple solutions to customers related to hardware and software issues.Train new internal employees in their roles. Establish supportive relationships with peers. Encourage professional development. Assist peers with their in-role opportunities and manage their goal setting and achievements.. Show less

  • Creative

    Jul 2013 - Jul 2016

  • Red Zone Specialist

    Jun 2012 - Jul 2013
• 

  Boston IT Services Inc

  Jul 2016 - now

  Provide primary technical support for multiple small-to-medium sized businesses in the Greater Boston area. Travel onsite to multiple clients weekly. Deliver remote support, including remote desktop and on-call support. Address and maintain large ticket queues and supply fast answers and solutions. Consult best possible solutions based on clients' needs. Design overall IT infrastructure. Promote and manage various forms of information and data security. Configure and install a variety of hardware. Design, install and maintain networks. Manage and facilitate employee on-boarding and off-boarding. Create and maintain a database of documentation for each client, including device inventory, and support articles. Show less

  • Director Of Client Services

    Jan 2021 - now

  • IT Engineer

    Jul 2016 - now

  • Team Lead

    Jul 2016 - now