Yesra Ibrahim

Experience

• 

  KALE consultancy

  Sept 2004 - Feb 2007

  Junior Officer

  • Supervising the work at Invoice level with regards to meeting deadlines and making billings from Qatar airlines to other airlines within the cutoff date set by IATA. • Processing of outward billing coupons closed to QR – SPA/FARE/MPA check –Quality check done.• Testing new promotes being introduced in the Revenue Accounting Software.• Maintaining statistics data about the incoming billings and the out goings billings for Qatar airline.• Productivity and Quality performance reports.• Handling the system training of new recruits into the department.• Evaluating for the billings made by other airline to Qatar airline for the particular Invoice month • Debiting the agent for the under collection of fare collected from the passengers as per the instruction given. Checking for the fares and taxes, which are billed by other airlines.• Handling correspondence independently for Qatar. for the amount due• Dealing with client present in office for debit authority/ endorsement /late billing / LTB cases independently.• Handling query mailbox from carrier partners to team and clients to team. Show less

• 

  Emirates

  Feb 2007 - Jul 2014

  Revenue Accounts Supervisor

  >Led Malaysian Airlines Interline Recharges Team while maintaining records for work process on monthly basis (excel), including distribution of invoices & correspondence>Tracked completion of work on weekly basis to meet the SLA requirement>Created reports for a unique process for a half yearly audit in a joint forum (one-world Malaysian airline star alliance process)>Performed system testing for RAPID – System Correspondence and highlighted issues if any; managed live testing for system correspondence to SIS correspondence>Conducted UAT for system upgrade to a new 3.00 version for different process activity>Worked on performing auditing & evaluation of different Airline invoices in accordance with Industry standard Manual and Specific and unique Agreement>Administered maintenance of the quality standards as per ISO27001:2005 (Security) Certification; ensured maintenance of documentations and procedures>Managed team in absence of Manager; led Closing and Accounting activities for carrier partner invoices including the final closing>Verify fares used on other airlines document as per various GDS system and bill out correct prorate value for sector avoiding any under billing resulting in revenue loss.>Coordinate and send emails to MH Bureau Clients on unclear SPA and many other work-related query.>Coordinating with other airline through emails for requesting on time limit extension and query related to SPA or Taxes.>Highlighted rectification in many SPA’S, TAXES to avoid under billing resulting into revenue loss. Show less

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  Accelya Group

  Jul 2014 - now

  Manager Business operations

  >Leading Kuwait Airways Revenue Accounting DB set-up and implementation>Managing a team of 13-20 staff for entire three processes>Managing end to end R.A process - timely completion of work as per SOP within the agreed SLA.>Developing and maintaining work instruction for any client requirement/process change ensuring smooth SSAE Audit and Certification>Performing reconciliation on discrepancies in accounting>Presenting Month pack to client on monthly basis on business- Insight on the growth, trends, changes, new growth area and area of development>Analyzing business requirement of the stakeholders, clients, Users -providing detailed doc-SOW to IT team for System development through CR, upgrade or fix / MIS files support to client>Traveled to Kuwait to understand client business requirements before set-up>Spearheading entire process from interviewing candidates, system training, knowledge transfer, process training to hiring new staff in planned phases and getting a sign off from client on prod DB>Conducting UAT testing and performing UAT on all major process.>Preparing and presenting client specific reports and discrepancy reports>Meeting clients SLA under strict deadline; conducting regular client calls to provide processing status and discussing process related issues>Holding process review meeting with the clients for showcasing the overall performance of business through PPT during the client visit to Dubai>Analysing quality and performing checks on teamwork and providing feedback / guidance & training to team members>Maintaining the quality standard all SSAE internal and external audit>Part of Training Team for delivering technical and soft skill training>Administered controls / checks and provided regular feedback to team members to improvise on quality output, thereby achieving 99.9% quality in KU process>Basic in working using SQL and Completed SQL for Data science course Show less