Emad Salem

Experience

• 

  LifeMax for network and wireless solution

  Jan 2004 - Mar 2009

  Founder&Owner

  • Designing Cables Networks and installing it.• Designing Wireless Networks and installing it.• Installing Surveillance Cameras.• Install all kinds of software and windows

• 

  TE data

  Apr 2007 - Jun 2007

  Technical Support Representative (Training).

  • Answer all incoming calls that comes from costumer • Responding to the customer and assisting the customer with installation and basic question• Responsible of creating technical tickets for customer’s problems and handling orders.

• 

  Data online Internet & Networks Solutions

  Mar 2008 - Mar 2009

  Technical Support Supervisor

  -Managing A Team of 4 Technical Agents.-handle all the daily tasks and reports and report it to my direct manager

• 

  Telecom Egypt

  Jan 2009 - May 2016

  Direct Service and Support specialist

  •Customer interface handling with different products and technologies. • Customer oriented able to well serve The Company. • Perform Tasks and procedures related to systems updates. • Configuring ADSL CPE and other configuration; wireless…etc., • Configuring Access point. • Reporting and escalating to direct mange

• 

  TE data

  May 2016 - Jun 2019

  Direct service&Support senior

  • Undertake a range of customer service activities with occasional supervision and provide guidance and support to other team members as required• Act as a focal point with other departments to solve escalated or urgent complaints and pending orders / tickets requests and ensure on time response• Oversee VIPs trouble tickets to maintain VIPs customer relations• Oversee tasks / held orders / held tickets / and make sure they are handled within the agreed upon time respect SLAs to maintain customer satisfaction• Conduct regular meetings with agents / monitor their performance to ensure efficiency of work• Verify infrastructure readiness and work environment suitability for better service عرض أقل

• 

  Telecom Egypt

  Jun 2019 - Apr 2022

  Enterprise Business sales Senior (SME)

  • Deal with current customers and respond to sales inquiries/complaints via phone calls/ e- mails / website / customer• visits efficiently and effectively in line with established policies and procedures to ensure customer satisfaction and -increase customer loyalty to WE Data• Acquire new customers and search for new leads to increase sales and hence revenues• Ensure customers/VIP customers are aware of full range of WE DATA services/products/offers/renewals • Achieving quarterly sales target عرض أقل

• 

  Kit consulting

  Jan 2022 - Aug 2022

  Business Development Manager

  Identify and research potential clients. Develop and maintain clients and vendors relationships. Coordinate with operation team to develop mutually beneficial proposals. Negotiate contract terms with clients and communicate with vendors also i am managing a team of account managers to achieve the sales target by adding sales strategy and follow up on all the sales process.

• 

  PENTIUM IT

  Aug 2022 - Sept 2023

  Expand, develop, and maintain client’s database in different industries(banking-oil&gas-commercial-gov.)by all the possible techniques-Build powerful strategic long-term relationships with the clients. -Understand and anticipate client needs and advise how to fulfill them via our products and services portfolio. -Direct and guide internal stakeholders for future market needs by attending potential client meetings and identifying business opportunities. -Study and understand existing services and products' current features and powerfully present how it can achieve the client’s business needs and success.-Prepare all relevant documentations & presentations that facilitate the client acquisition process and ensure all required information is there. -Operate as the lead point of contact for every matter related to Clients ensuring successful delivery of our solutions according to client's needs and objectives Resolve conflicts and provide solutions to customers in a timely manner -Generate new business using existing and potential customer networks .-Ensure existing and potential client's satisfaction and build rapport for future opportunities by providing support, proper information, and recommending solutions. Achieve sales target ensuring deal closure.Manages company accounts portfolio and ensures it’s up to date. Suggest actions to improve sales performance and identify opportunities for growth عرض أقل -Expand, develop, and maintain client’s database in different industries(banking-oil&gas-commercial-gov.)by all the possible techniques-Build powerful strategic long-term relationships with the clients. -Understand and anticipate client needs and advise how to fulfill them via our products and services portfolio. -Direct and guide internal stakeholders for future market needs by attending potential client meetings and identifying business opportunities. -Study and understand existing services and products' current features and powerfully present how it can achieve the client’s business needs and success.-Prepare all relevant documentations & presentations that facilitate the client acquisition process and ensure all required information is there. -Operate as the lead point of contact for every matter related to Clients ensuring successful delivery of our solutions according to client's needs and objectives Resolve conflicts and provide solutions to customers in a timely manner -Generate new business using existing and potential customer networks .-Ensure existing and potential client's satisfaction and build rapport for future opportunities by providing support, proper information, and recommending solutions. Achieve sales target ensuring deal closure.Manages company accounts portfolio and ensures it’s up to date. Suggest actions to improve sales performance and identify opportunities for growth عرض أقل

  • Senior Sales Account Manager

    Jun 2023 - Sept 2023

  • Sales Account Manager

    Aug 2022 - Jun 2023
• 

  ZINAD IT

  Sept 2023 - now

  Senior Sales Account Manager