Javier Jimenez

Experience

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  Sykes

  Nov 2004 - Jul 2016

  Analyze, design, develop, implement, and evaluate training programs based on key performance indicators while aiming to reduce learning curves. Assist business partners in developing learning projects, training manuals, job aids, emulators, and curricula using principles of instructional design with a specialization towards clients in the Tech sector. Coordinate with management and subject matter experts to identify post-training behaviors and compile learning data to enhance training agendas and create assessments that measure skill application. Achievements: Supported training efforts by creating courses and assessments in learning management systems, represented organization with multiple countries during implementations and was selected to work as interim training manager during a new site implementation in the United States. Show less Create documentation policies and procedures and act as a liaison between the account and client for performance improvement projects, processes, and tools, conduct audits on account metrics to identify causes for low performance or challenges in metrics compliance. Provide data to support input and recommendations for continuous process improvement and conduct research and development on account tools, provide training to staff on process adherence, account updates, and new implementations. Achievement: develop an audit system which allowed us to find critical issues with client tools which saved us 10K a month in penalties. Show less

  • Learning and Development - Mid Senior Trainer (Microsoft / Sony / PlayStation)

    Aug 2007 - Jul 2016

  • Data Analyst / Subject Matter Expert

    May 2005 - Aug 2007

  • Tier 2 Technical Support Agent

    Nov 2004 - May 2005
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  Servicios de Personal S.A. de C.V.

  Jul 2016 - Mar 2019

  Regional Payroll Coordinator

  Developed and standardized payroll SOPs on regional laws and ensured their implementation in our Customer Relationship Management system, supporting the software development team with configuration and testing. I also trained new and existing staff on payroll processes and coordinated capacity building through local institutions. Additionally, I managed internal client requests, supported operations and sales, and handled the employee lifecycle for assigned accounts, including payroll duties, salary deposits, and government financial reports.Achievement: Successfully automated yearly financial reports on short notice due to last-minute government changes, ensuring timely and accurate submissions for all clients, and saving the company from potential late delivery penalties. Show less

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  Latin Top Jobs Group

  Mar 2019 - Jan 2020

  CRM & OHS Manager

  CRM Responsibilities:Supported the planning and development of our Customer Relationship Management (CRM) system, ensuring data systems worked effectively and developing business-wide consumer analytics and behavioral reporting. I also coordinated capacity building for staff through local government institutions and provided support in recruitment duties.Organizational Health & Safety:Created emergency and evacuation plans for two companies, coordinated emergency preparedness for fire, first aid, and evacuation brigades with certified institutions. Provided regular training on health, safety, and wellbeing to staff, ensuring compliance with risk maps, evacuation plans, and business continuity plans. Ensured legal compliance with health and safety legislation and performed first aid duties.Achievement: Created a business continuity plan based on locally identified risks for national emergencies and trained managers in its execution. Show less

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  SkyCom Call Center

  Jul 2020 - Oct 2021

  Training Manager

  As a unit representative with business partners and potential clients, I created organizational training and development programs and material including multimedia content and E-learning modules, built and maintained learning management systems, supported account implementations, reviewed and improved existing training and employee onboarding programs using instructional design principles, coordinated capacity building for staff through government institutions and private organizations, developed curricula and career plans for operational and managerial staff. Show less

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  IOM - UN Migration

  Oct 2021 - Mar 2025

  Represented the training unit in Latin America where I coordinated and executed training efforts across the region. I trained, developed learning resources, managed logistics with internal and external stakeholders and created frameworks for monitoring and evaluation initiatives.Achievements: At a regional level, I defined the roles and responsibilities for the unit, built unit SOPs, created onboarding material, yearly training calendar, defined internal KPIs, built a training budget tracker proposal, prepared a training needs analysis at an operational / managerial level and developed a training performance evaluation model which was implemented regionally and shared several of these initiatives with our donor as best practices. Show less Led a multi-disciplinary team in Latin America, overseeing adherence to our donor guidelines outlined in the Memorandum of Understanding (MoU) between the U.S. government and IOM with activities such as project monitoring and evaluation, training coordination and execution with internal and external stakeholders and tracking and reporting on program objectives and indicators. Achievements: I set unit standards for our monitoring and evaluation frameworks, automated internal trackers and developed a quality assurance model for training evaluation. Show less

  • Senior Project Assistant - Training & Compliance / Regional Trainer

    Jul 2023 - Mar 2025

  • (STA) Project Assistant - Office of Ethics and PSEAH (OEP)

    Oct 2024 - Dec 2024

  • Senior Project Assistant - Compliance

    Oct 2021 - Jul 2023