Jaspreet Oubhi

Experience

• 

  Vertex

  Jan 2005 - Jan 2007

  Sr Executive

  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.• Engaged clients in person and over phone to answer questions and address complaints.• Coordinated customer service responses for high-value customers with complex issues as leading representative of Citi cards team.• Maintained accurate and current customer account data with manual forms processing and digital information updates.

• 

  Fujitsu

  Feb 2007 - Jul 2019

  Project Lead 06/2015 TO 07/2019FUJITSU CONSULTING INDIA PVT LTD•• Was working as Project lead for MIS competency for ServiceNow projects.• Was part of migration projects from TFS to Servicenow.• Was closely working on Servicenow Projects (Planning,Implementing,Executing,Review,Closure). • Was part of Project planning and Execution: Showcase their ability to develop comprehensive change management plans, timelines, and milestones to ensure smooth implementation.• Leading the team and highlighting the change to the leadership and management though effective communication. Guiding teams through change, fostering collaboration, and resolving conflicts effectively.• Analytical Abilities: Discuss their capacity to assess organizational readiness for change, analyze potential impacts, and develop mitigation strategies.• Ability to work collaboratively with cross-functional teams including developers, project managers, and business stakeholders.• Communication Skills: Emphasize their strong communication skills, both verbal and written, in conveying the vision for change and addressing stakeholders' concerns.• Flexibility and Adaptability: Mention their capability to adapt to unforeseen challenges and adjust change management strategies accordingly.• Achievements: Successful implementation of change initiatives within the project timeline and budget.• Mitigation of resistance to change through effective communication and engagement strategies.• Improvement in organizational performance or efficiency because of the implemented changes.• Worked on business analysis tools and techniques, as well as proficiency in using software such as Microsoft Excel, Visio, and project management tools. Show less • Was working as a Business Analyst with MIS competency, Asset Management, responsible for the development and delivery of advisory platform.• Collaborated on all stages of the systems development lifecycle, from requirements gathering to production releases.• Working along with the Business Project Managers (BPM) in gathering and eliciting requirements.• In the project I was responsible for taking care of Project implementation end to end like Incident management, Problem management, and Change management.• Stories maintenance on migration for Service Catalog, KB and portal.• Stakeholder management often including senior officials.• Prepared presentation for senior management of the programmed on best practice in Agile Scrum.• Determine required IT business solutions and assist in implementing them.• Conduct requirements-gathering activities using a variety of internal and external data, conducting stakeholder interviews and produce requirement specifications.• Coordinate internal resources (and third parties) for the flawless execution of a projects.• Perform risk management to minimize projects risks.• I was also responsible for developing and deploying custom applications.• Handling all the AMS Project tasks some are listed as (Project Status Metrics, Capacity tracker, Resource Traceability Matrix, Risk Log, Configuration Management Plan, Project statement, Service Continuity Planning and Tracking, Tailoring Plan, Project Monitoring & Control. Show less SCOPE:• Assisted Project Manager in Resource and activity planning.• Analyzing and monitoring project risk (RAID log).• Monitoring progress of tasks.• Project documentation.• Project communication check point meetings and communication plans.• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.• Gathered and defined customer requirements to develop well-organized project plans based on clear specifications.• Contributed ideas and suggestions in team meetings with my Project teams and delivered updates on deadlines, designs and enhancements.• Collaborated in incorporating, developing & implementing, Best-practices, processes and methodologies consistent with the ability to research, carry-out and deliver professional business assessment & GAP analysis, project management, business process re/engineering, application enhancement & modification, resolution services and full lifecycle software development services; to include practice disciplines and standardization of BPO, and Straight through Processing methodologies.• Worked directly with [MIS competency, Service Desk clients, to achieve 100% results.• Provided updates to all stakeholders on key milestones for projects.• Maintained schedules to ensure that important milestones were being met at every phase.• Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities.• Managed all aspects of IT Service Desk following ITIL guidelines. Processes handled are: Hire and Terminations Procurement LAN/ Desktop Applications Maintain the Service Level Agreements (SLAs) for any proposed new/developing services in collaboration with the Customer and the Business Relationship Leader. Show less

  • Project Lead

    Jun 2015 - Jul 2019

  • Business Analyst

    Oct 2009 - May 2015

  • IT Consultant

    Feb 2007 - Sept 2009
• 

  TekSyntax Inc

  Aug 2019 - Jul 2023

  Business Analyst

  •Requirement Gathering and Analysis: Gather and analyze business requirements from stakeholders, ensuring a clear understanding of objectives and constraints.•Process Mapping and Improvement: Identify and map current business processes, and propose improvements to increase efficiency and effectiveness.•Data Analysis and Interpretation: Analyze data sets to extract meaningful insights, trends, and patterns, providing valuable inputs for decision-making.•Stakeholder Communication: Facilitate communication between business stakeholders, IT teams, and other relevant parties to ensure alignment and consensus on project goals and deliverables.•Documentation and Reporting: Create comprehensive documentation including business requirements, functional specifications, and reports to communicate findings and recommendations effectively.•Solution Evaluation and Recommendation: Evaluate potential solutions or technologies to address business needs, considering factors such as cost, feasibility, and scalability, and make recommendations accordingly.•Risk Assessment and Mitigation: Identify potential risks and issues associated with proposed solutions or changes and develop strategies to mitigate them.•Project Management Support: Provide support to project managers by assisting in project planning, tracking progress, and ensuring timely delivery of milestones.•User Acceptance Testing (UAT): Coordinate and participate in UAT activities to validate that delivered solutions meet business requirements and expectations.•Continuous Learning and Development: Stay updated on industry trends, best practices, and emerging technologies relevant to business analysis to enhance skills and contribute to professional growth Show less