Hayley Arno

Experience

• 

  Spar

  May 2003 - Oct 2003

  Sales Assistant

  This was my first job aged 16 but a great way to introduce me to the world of working. This job involved serving customers, stacking shelves, facing up stock and providing customer services.

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  MRM (Multi Resource Marketing Ltd)

  Oct 2003 - Mar 2007

  Customer Service

  I started working here in the evenings during School in the coupon department which involved me scanning coupons, sorting them, entering data and dealing with amendments. After this temporarily worked within Production helping with packing and post room duties. I then managed to get a role within customer services within the call centre taking orders and dealing with queries which helped me move roles into the Customer Care Team handling (B2B) client queries, rearranging deliveries, placing orders and running client reports. Show less

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  British Gas Business

  Mar 2007 - Feb 2011

  Account Manager

  Looking after my own portfolio of customers, my role was to make sure customers were paying the best prices, trying to get customers to set up a direct debit on their account, explaining how their Gas or Electricity bills are worked out, taking meter reads and ensuring customers are aware of what other products we offered e.g. Insurance & Business Heating Care. During my time in the company, I helped out with Customer Service training and also helped my colleagues out using the new SAP system which had been installed. Show less

• 

  Hong Kong Chinese Takeaway

  Mar 2011 - Mar 2013

  Delivery Driver

  When I was out of work this was a job I decided to take on and continued even when I managed to find a new role. In all weather it was my job to deliver hot food to customers within a certain timescale and take customer payments.

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  Fosters Traditional Foods Ltd

  May 2011 - May 2014

  Customer Service and Product Administrator

  During these 3 years I worked in Customer Services and the product team. Processing orders, dealing with customer queries, providing product knowledge, uploading products to ecommerce database, working with National Accounts and ensuring orders are despatched and delivered on time, invoicing orders, arranging transport for deliveries. Within the product team was setting up products, gathering new line forms from suppliers, helping the Product Managers with NPD on all year round and seasonal stock. Show less

• 

  Rytons Building Products Ltd

  May 2014 - Aug 2014

  Account Manager

  This role was a telesales based role looking after existing customers and cold calling potential new customers. It would involve processing orders from Tradesmen, Trade Dealerships and the general public. Also the job involved giving advise and making sure customers were aware of the law requirements when it comes to ventilation in buildings. I didn't stay here long as I thought it was more of an Account Management role instead of Sales with cold calling.

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  Fosters Traditional Foods Ltd

  Aug 2014 - Oct 2018

  Territory Sales Manager looking after Norfolk, Suffolk, Cambs and Essex. My job consists of maintaining my current customer base as well as increase customer numbers by approaching new business. As well as ensuring customers have the best selling lines on their shelves, it's important to make them aware of any new products and the background of new brands to help them to sell the product through. In addition to the sales role, I come from a customer service background and therefore ensuring my customers are happy is very important to me. Show less

  • Territory Sales Manager

    Jan 2017 - Oct 2018

  • Sales Administrator and Telesales Executive

    Aug 2014 - Jan 2017
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  EasyStorage

  Oct 2018 - now

  • Finance Analyst

    Feb 2023 - now

  • Customer Support Manager

    Nov 2020 - Feb 2023

  • Sales Coordinator

    Oct 2018 - Nov 2020