Cameron Ray

Experience

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  Alain Pinel Realtors

  Jun 2006 - Jun 2009

  IT Field Service Engineer

  * Maintain all office technical equipment ranging from personal laptops to printers in the companies 5 San Francisco offices* Provide support to end users relating to hardware and software, computer applications, network components and peripherals* Carry out on-site diagnosis, identification, and resolution of difficult desktop problems for end users* Supervise ticketing system and follow timely resolution of all work orders* Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software* Recommend and apply solutions, including on-site repair for remote users Show less

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  MicroMenders

  Jan 2013 - Dec 2014

  Service Desk Technician

  * Lead Mac technician* Directly responsible for providing desktop and technical support remotely and on site.* Reviewing/Resolving/escalating backup issues.* Resolving/escalating client initiated tickets and alerts assigned by more senior service desk engineers.* Take service request calls directly from customers and route to the appropriate engineering resource.* Manage escalated service requests through to resolution and coordinate with customers and MicroMenders staff involved to ensure that the most efficient and effective approach to problem resolution is taken.* Follow up with customers and provide timely feedback and updates on unresolved service requests.* Communicate status updates to impacted team members in a timely manner to avoid customer complaints and to optimize the service team's efficiency.* Coordinate and prioritize staffing resources with customer demands as they occur to ensure that customer priorities are addressed appropriately. Show less

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  Rocket Science Consulting / Synoptek

  Dec 2014 - Mar 2017

  On-site & Service Desk Engineer II

  * Part of the Mac specialist team while also supporting Windows users* Standard remote SD responsibilities as well as face to face / on-site client visits* Continued ongoing Mac and network education, specifically JAMF and Meraki* Adjusted to company acquisition and learned new SD tools on the fly while continuing to help our new and legacy clients with the best of my ability* Refined and improved existing documentation to make life easier for all SD engineers * Created new on-boarding process for our regional service desk new hires Show less

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  POINT

  Mar 2017 - now

  * Cultivating an active, professional relationship with clientele* Establishing an understanding to consult optimal solutions in various IT environments* Continuing to refine and improve existing documentation* Identifying, developing, evaluating, and coordinating implementations of IT based business solutions* Hands on with on-sites as well as remote support

  • Account Manager

    Jun 2023 - now

  • Information Technology Engineer & Consultant

    Mar 2017 - now