Joshua C.

Experience

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  Rota-Kiwan Summer Camp

  Jun 2003 - Aug 2006

  Lifeguard/Area Supervisor

  Oversaw the aquatic activities of the patrons, assisting if necessary, and managed over other counselors at the waterfront.Educated kids in first aid, swimming, and watercraft proficiency, and acted as a counselor.Acted as a counselor to one of the many campsites each week.

• 

  Michigan State University

  Aug 2007 - May 2009

  Prep Cook

  Prepared buffet style cuisine to the students of one of the campus’ residence halls.Instructed new employees in proper kitchen procedure and technique.

• 

  EMA Enterprises

  Sept 2010 - Sept 2011

  Concessions Operator

  Handled currency and credit transactions quickly and accurately.Fixed a variety of foods and drinks for the multitudes of travelers.Collaborated with management over improvements/menu additions.

• 

  Lou and Harry's

  Mar 2011 - Sept 2011

  Cook

  Mastered point-of-sale (POS) computer system for automated order taking.Crafted an assortment of foods for patrons of the restaurant.Instructed new employees on policy, practices, and procedures.

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  Shakespeare's Pub

  Sept 2012 - Apr 2013

  Door Staff

  Built loyal clientele through friendly interactions and consistent appreciation.Provided security, reviewed identifications, and kept order within the establishment.

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  Bell’s Brewery

  Sept 2012 - Jul 2015

  Maintained high standards of customer service during high-volume, fast-paced operations.Resolved customer questions and complaints promptly and professionally.Provided input to the expansion/augmentation of the menu.Analyzed and make modifications regarding issues of organization/efficiency in a... compact kitchen.Collaborated with other departments during special events.Cross-trained and coordinates scheduling with coworkers/management to ensure seamless service.Communicated clearly and positively with coworkers and management. Show less

  • Beer Confinement Specialist

    May 2014 - Jul 2015

  • Chef de Partie

    Sept 2012 - May 2014
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  Best Buy

  Oct 2015 - Jan 2017

  Operations

  Managed store inventory, sent out product to customers as needed.Communicated with patrons regarding technological needs.Diagnosed, troubleshooted, and resolved issues and queries pertaining to electronics and technology.

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  Geek Squad

  Jan 2017 - Nov 2017

  Consultation/Advanced Repair Agent

  Quickly and accurately diagnosed technology issues and created robust solutions as needed.Created and tracked tickets using Nova ticket software, and logged updates during and after repairs.Provided primary technical support for client software and hardware.Identified opportunities to enhance store and client repair processes.Maintained, repaired, and serviced client owned software and hardware.Managed the main check-in/out experience for clients.Detailed the repair process to non-technical clients in a clear, candid, and comprehensible manner. Show less

• 

  Holland Hospital

  Aug 2017 - Jan 2018

  Desktop Support

  Imaged and configured multiple models of HP laptops and desktops using Novacoast imaging software.Organized rollout of 400+ new PC’s to the hospital as well as various off site locations.Installed and configured various peripherals (printers, scanners, etc.). Diagnosed, troubleshooted, and resolved technical issues as they arose.Documented hardware discrepancies and changes, and updated assets using infraEnterprise ITSM.

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  Spectrum Health

  Feb 2018 - Apr 2018

  IT Support Tech

  Provided technical advice, guidance, and training to colleagues using hardware and software programs.Logged incidents and tickets within Spectrum's CA Service Desk ticket software.Expedited and escalated urgent tickets to the applicable support level.Helped colleagues troubleshoot, or gathered and documented information for next level support.Helped perform root cause analysis and develop checklists for typical problems.Assisted in recommending procedures and controls for problem prevention.Aided in maintaining the knowledge base and call tracking database to improve issue resolution quality.Requested procedures (or changes to procedures) for problem prevention and control. Show less

• 

  Litera

  Apr 2018 - now

  Tier 1, Tier 2, and Tier 3 IT help and service desk responsibilities covering 1300+ usersActive Directory/Azure AD/Entra ID administrationWindows Server administrationAdministration over multiple Microsoft/Azure, AWS, and Google production and development tenantsMicrosoft 365 - Defender, Exchange, SharePoint, Teams/Teams Room administrationMicrosoft Azure - Design/creation/modification of tenants, subscriptions, resource groups, infrastructure, virtual networks, app insights, and virtual machinesMicrosoft Azure - Autopilot OS/device deploymentMicrosoft Azure - Build and configure SSO implementationsMicrosoft Intune - MDM and application management (creating and maintaining policies/groups/devices/software)Completed ~20 M&A integrations since 2018PowerShell scripting for various automation tasksCisco Meraki network managementCisco Umbrella administrationJAMF Apple device and application managementAsset management of all IT related equipmentAssist with the roll out of new IT solutionsGoogle Workspace administrationAWS - Multi tenant IAM/Route53/S3 managementDomain/SSL creation and administrationVarious app/SaaS implementation and management - 1Password/LastPass, ADManager, Druva InSync backup, Freshservice ITSM, MimecastVMWare VCenter management Show less Tier 1, Tier 2, and Tier 3 IT help and service desk responsibilities covering 1300+ usersActive Directory/Azure AD administrationWindows Server administrationAdministration over multiple Microsoft/Azure, AWS, and Google production and development tenantsMicrosoft 365 - Defender, Exchange, SharePoint, Teams administrationMicrosoft Azure - Design/creation/modification of tenants, subscriptions, resource groups, infrastructure, virtual networks, app insights, and virtual machinesMicrosoft Azure - Autopilot OS/device deploymentMicrosoft Azure - Build and configure SSO implementationsMicrosoft Intune - MDM and application management (creating and maintaining policies/groups/devices/software)PowerShell scripting for various automation tasksCisco Meraki network managementCisco Umbrella administrationJAMF Apple device and application managementAsset management of all IT related equipmentAssist with the roll out of new IT solutionsLight Google Workspace administrationAWS IAM managementDomain/SSL creation and administrationVarious app/SaaS implementation and management - ADManager, Druva InSync backup, Freshservice ITSM, LastPass, MimecastVMWare VCenter Management Show less Tier 1, Tier 2, and Tier 3 IT help and service desk responsibilities covering 1300+ usersActive Directory/Azure AD administrationWindows Server administrationAdministration over multiple Microsoft/Azure, AWS, and Google production and development tenantsMicrosoft 365 - Exchange, SharePoint, Teams administrationMicrosoft Azure - Design/creation/modification of subscriptions, resource groups, infrastructure, virtual networks, app insights, and virtual machinesMicrosoft Azure - Autopilot OS/device deploymentMicrosoft Azure - Build and configure SSO implementationsMicrosoft Intune - MDM and application management (creating and maintaining policies/groups/devices/software)PowerShell scripting for various automation tasksCisco Umbrella administrationJAMF Apple device and application managementDesigning and implementing MDT Platform images for Laptops/WorkstationsProvides support to users located in remote officesAsset management of all IT related equipmentAssist with the roll out of new IT solutionsVarious app/SaaS management - ADManager, Druva InSync backup, Freshservice ITSM, LastPass, Mimecast Show less

  • Cloud Systems Engineer

    Feb 2022 - now

  • Senior IT Support Analyst

    Feb 2021 - Feb 2022

  • IT Support Analyst

    Apr 2018 - Feb 2021