Suraj Bhambri

Experience

• 

  Radisson Hotel Group

  Dec 2014 - May 2015

  Internship

  Underwent training in all major departments i.e Front Office, Housekeeping, Food & Beverage Service and Food Production.

• 

  Radisson Hotel Group

  Jul 2016 - Jul 2017

  Front Office Associate

  •Handling Front Desk Operations including taking FIT arrivals, Crew arrivals & group arrivals and Checkouts•Ensuring repeat clientele and enhanced guest satisfaction through increased guest interaction and value added services •Coordinating with Housekeeping team for the clean rooms•Maintaining all records and registers i.e. A & D register, C’ Forms etc•Gained knowledge of Foreign Exchange Procedure, gained extensive knowledge of Opera•Acquired Knowledge of Night Audit and all back office reports•Well versed cashiering and billing functions. Show less

• 

  Hilton

  Jul 2017 - Jun 2020

  •Assist & monitor front office agents in their daily work and to deal with any problems or guest complaints in a professional manner •Follow up all the Traces daily •Action the Room Discrepancy Report in close communication with Housekeeping•Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken•Ensure that all Front office agents report to duty on time and are well groomed•Block any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning•Communicate with Housekeeping & engineering at all times about rooms statues •Communicate with Other departments about VIP room allocation changes•Communicate with Accounts about billing and cashiering issues.•Prepare registration cards, welcome letters and keys for group arrivals and organize the smooth check-in•Follow up on any outstanding departures and to ensure that late check-outs are charged according to policy•Prepare and carry out shift handover and to ensure that the desk is left tidy and that all work has been completed•Coordinate Room Moves and communicate them to all necessary departments•Be aware of the departmental targets and assist in maximizing revenue•Ensure that all Front Office Agents have sufficient cash and change in their float•Handle late High balance rooms in-house•Initiating Daily briefings and training the frontline members•Handling guest queries in absence of the Duty Manager•Taking guest feedbacks and passing on to the necessary areas to be improved upon.•Ensuring 100% conversion of Non members to Members Show less •Organize, confirm and process guest check-ins/checkouts and adapt for any changes.•Securing payment, verifying and adjusting billing as needed.•Provide guests with room and hotel information, direction, amenities and local interest.•Running daily reports and checking traces, proper communication to the next shift.•Complete cashiering and shift closing reports.•Continous push for the Revenue maximazation and driving Hilton Honors Enrollments.•Taking guest feedbacks and recording to share with the all team members. Show less

  • Front Office Executive/ Rooms Controller

    Jan 2019 - Jun 2020

  • Front Office Associate

    Jul 2017 - Jan 2019
• 

  Hilton

  Jan 2021 - May 2021

  Front Office Executive

  •Assist & monitor front office agents in their daily work and to deal with any problems or guest complaints in a professional manner •Follow up all the Traces daily •Action the Room Discrepancy Report in close communication with Housekeeping•Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken•Ensure that all Front office agents report to duty on time and are well groomed•Block any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning•Communicate with Housekeeping & engineering at all times about rooms statues •Communicate with Other departments about VIP room allocation changes•Communicate with Accounts about billing and cashiering issues.•Prepare registration cards, welcome letters and keys for group arrivals and organize the smooth check-in•Follow up on any outstanding departures and to ensure that late check-outs are charged according to policy•Prepare and carry out shift handover and to ensure that the desk is left tidy and that all work has been completed•Coordinate Room Moves and communicate them to all necessary departments•Be aware of the departmental targets and assist in maximizing revenue•Ensure that all Front Office Agents have sufficient cash and change in their float•Handle late High balance rooms in-house•Initiating Daily briefings and training the frontline members•Handling guest queries in absence of the Duty Manager•Taking guest feedbacks and passing on to the necessary areas to be improved upon.•Ensuring 100% conversion of Non members to Members Show less

• 

  Pacifica Companies

  May 2021 - now

  •Meet a Targeted Number of New additions to the Channel partner base every month/ Quarter•Develop the network and engage with various Channel Partners/ Real Estate Agents & Promote Sales•Develop a healthy customer database through channel partners•Manage daily routine calls for arranging client meetings with the Sales Team and effectively plan the same•Ensure the CP activation on major sourcing activities for the generation of healthy lead pipeline•Ensure regular product and price updates to the Channel Partners•Manage Relationship with the Cross Functional teams like OS, Project Management etc. to ensure the targeted leads to sales conversion Show less •Meet with prospects and clients interested in properties to offer them real estate deals•Communicate with clients to identify their requirements and choice of property•Oversee the preparation and approval of documents such as purchase agreements, and lease contracts•Coordinating the closing of property deals to ensure vital documents are signed and payment received•Oversee arrangements to give prospective buyers the view of a property before closing deals•Act as intermediaries liaising between property sellers and prospective buyers to facilitate property deals•Conduct the inspection of a property to ensure the terms and conditions of sales are met before closing sales deals•Provide periodic reports to company management on sales operations and generated returns using CRM systems•Conduct surveys to identify price of competing properties on the housing market•Ensuring compliance with housing laws and policies when conducting property deals•Monitor the property market to identify individuals with interest in property to convince them and secure a brokering deal•Maintaining contact with clients to have opening to discuss future business prospects•Participation in seminars, conferences, and events to improve on existing job knowledge and expand personal network. Show less

  • Manager- Channel Sales

    Sept 2023 - now

  • Senior Executive- Sales

    Jun 2022 - Sept 2023

  • Executive- Sales

    May 2021 - Jul 2023