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Vivek Sharma

Vivek Sharma

Followers of Vivek Sharma33 followers
location of Vivek SharmaDelhi, India

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  • Timeline

  • About me

    Senior Lead Analyst at Colt Technology Services

  • Education

    • D.A.V.P.G College, Dehradun

      1995 - 1998
      Bachelor of Science - BS Biology/Biological Sciences, General

  • Experience

    • Colt Technology Services

      Jan 2011 - now

      - Telecom Billing - Customer Relationship Management (including customer queries & disputes)- Business strategy, plan and implementation, regular monitoring- Business processes, RCMs & KPIs- Billing solutions, audit & control- Analyzing of critical billing issues and their permanent resolution- Excellent experience in multi-cultural environment- Planning and execution of customer communication and strategies- Establishing & maintaining good business relations with different stakeholders/customers- Preparing Weekly/monthly/yearly Dashboard/MIS/DECK- End to end business association, agreements and pricing- Proven analytical skills for Project handling, co-ordination and deployment - Toad/PL/SQL database- MS-Office tools- Telecom billing application e.g. Kenan and Interconnect billing system Version 8 (Carrier wholesale billing- IOA). Show less

      • Senior Lead Analyst

        Jan 2018 - now

      • Lead Analyst

        Jan 2011 - Dec 2017

  • Licenses & Certifications