Nurfarhanah Hasnuden

Experience

• 

  FJ Benjamin Holdings LTD

  Sept 2018 - Dec 2018

  Marketing Assistant
• 

  U Care Products Sdn. Bhd.

  Jan 2019 - Dec 2019

  Marketing Executive

  I was responsible to manage the brand image of two brands which is Simba (from Taiwan) and Nutura (from Australia) in the local context of Malaysia as well as few other Asian countries. Every printed information along with any online publication has to be monitored closely in order to ensure a smooth and clean representation of the company. Apart from being part of their managing team for social media platform and the e-commerce accounts, I am also accountable to attend to any paperwork related to the guideline of distributing/selling by the Malaysia Ministry of Health as the company's products are mainly made for the consumption of child and family. Show less

• 

  Simplysiti Sdn Bhd

  Jan 2020 - Apr 2020

  Marketing Executive

  I assisted the company in the marketing aspects for the brand of BeauSiti, a newly launched botanical drinks. I was also given the opportunity to be part of the team to manage the brand SimplySiti & BeauTyra. These brands are being distributed through both retail and people's business which was something really new for me to accommodate. I cannot deny how much working with the strong force from the team members, helped me to learn a lot about how to maintain brand integrity across all company marketing initiatives and communications as well as how to manage a portfolio of each product. It was mind-blowing on how every single detail is being structured to create impactful campaigns/projects. However, it was unfortunate that I decided to be let go as a way to give a better chance to my teammates due to the economic crisis from the COVID-19 outbreak. It was definitely an experience one can never forget! Show less

• 

  Real Project Management Sdn Bhd (RPM)

  Jul 2020 - Jul 2021

  Marketing Executive

  In my position as a Marketing Executive, one of my job responsibilities was to oversee all company’s social media accounts management. This includes posting fresh new content on a regular basis. As it is my first experience to be in a construction-related industry, I learned to adapt to the culture and approaches that are relevant to the Client’s persona and values. I assisted in the overall advertising, promotion for both online and printed deliverables. At the same time, I also assisted the team in the preparation of presentation materials as well as promoting the company’s CSR initiatives. These are all among the marketing and branding activities that I initiated in establishing a compelling and consistent corporate image. Show less

• 

  Concentrix Limited Company

  Aug 2021 - Feb 2023

  Quality Assurance Auditor

  Promoted to the QA Team based on the proven track record of performance of being a technical advisor I for the Oculus Meta ARVR project. Accountable to recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Conduct coaching, direction, and mentoring from the audit findings via 1:1 sessions, group huddles as well as leaders discussions. Implementing and monitoring scripts to assess functionality, reliability, performance, and quality of the support. Show less

• 

  TDCX

  Mar 2023 - now

  Plan and oversee testing of new workflows to verify adherence to quality standards.Provide support to QA team on procedures and training.Develop and edit design and production procedures.Document QA tasks with audits or reports. Appointed to work in the Airbnb project, to assists with escalated issues and initiates the user dispute request process. The role includes verifying facts, and reaching policy-based determinations for effective resolution. Works with Safety support teams to develop and enhance policies and tools to investigate cases involving complex damages, potential fraud, or brand risk.

  • Quality Assurance Specialist

    Jul 2024 - now

  • Crisis Management Specialist

    Mar 2023 - Jun 2024