Marg Pascucci

Experience

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  MCR Incorporated

  Jan 1994 - Jan 1997

  Project Manager/Cost Analyst

  robust cost estimating and data analysis techniques within automated media to develop dynamic, substantiated program cost estimates, financial metrics and cost risk metrics for decision makers

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  M ONE Incorporated

  Jan 1997 - Jan 1998

  Research Associate

  Defined and implemented standardized processes and technology plans for community banks

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  Technology Solutions – Hewlett-Packard

  Jan 2001 - Jan 2003

  Program Manager

  Responsible for the overall program management of several business initiatives spanning multiple business groups. Responsibilities included resource allocation, schedule, and scope and risk management.• Oversaw all activities of the 25 member cross functional team in deploying a worldwide integrated SAP platform solution evoking Web Portal, B2B and Marketplace Collaboration technology. Within a budget of $800K, implemented a supply chain solution resulting in $9 million of direct benefits• Spearheaded the expansion of the SAP platform into 5 business groups, halving infrastructure costs and defining a release process now used throughout HP Services• Reversed the non-performing migration solution for the Compaq and HP pre-merger companies into a migration solution that exceeded delivery expectations by 3 months Show less

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  Hewlett-Packard

  Oct 2003 - Jul 2015

  Manage all operational aspects of the organization including recruitment and personnel, finance, strategic execution, program and value management.• Establish an integrated ecosystem of tools, best practices, and planning that provide financial, operational and performance visibility from design to delivery• Oversee and complete all operational and administrative responsibilities to enable the success of the newly formed function, including internal review and governances associated with supply/demand management, partner interlock sessions, program management, and customer escalations• Identify and drive opportunities to constantly improve the quality of thinking applied to client problems at an organizational level and actively grow the abilities and skills of the organization through training and other educational approaches• Initiate and operationalize programs and initiatives that enable strong collaborative relationship within Enterprise Service business unit and provide opportunities to consistently increase and communicate the Enterprise Service IT value proposition Show less Manage the business operations of the Service Management organization ensuing best in class operations.• Developed and maintained organizational strategies across all Service Management functions• Implemented framework and practices to ensure delivery against strategic goals; measured and provided early warning alarms when off track and develop corrective action plans when needed• Established a centralized process to track training, travel, and project changes• Distributed a monthly newsletter highlighting accomplishments, organizational value and news of interest• Leveraged cross functional relationships to align strategic planning activities, delivering against budget reductions while maintaining critical business commitments Show less Responsible for the executive leadership alignment and delivery of Business Intelligence solutions and Master Data standards across the Finance and HR organizations supporting a $3 million IT portfolio.• Established the governance for Finance and HR IT portfolio decisions and actively engaged sponsorship throughout the lifecycle• Analyzed projects and portfolios proposed by business units and guided strategic directions on the overall project portfolio (architecture, technology, tools) driving highest return on investment• Established guidelines and practices to ensure consistent and efficient program execution resulting in increased customer satisfaction and $2 million in additional IT investment Show less Led a team of 80+ employees to deliver global technology solutions used to support service desk offerings for HP IT and Enterprise Services customers. Accountable for service management program results across all operational components including cost, strategic direction, execution and people management.• Managed a portfolio of globally deployed tools that supported over 900 customers and enabled over $13 billion of HP’s revenue• Drove application availability improvements from 96.3% to 99.75% through partnership with the Global Operations and Regional Deployment teams• Delivered additional service desk capabilities above committed plan securing an additional $920 million of revenue for HP Enterprise Services • Enhanced customer satisfaction with current service desk application by improving the performance and decreasing variability of end user transactions by 200% • Delivered an escalation management solution that improved the efficiency of the support team by over 30% and enabled the retirement of a standalone escalation management tool Show less Formalized a program management structure across the Service Management Engineering Domain leveraging industry best practices to formalize stakeholder management and communication, status reporting, and executive readouts. Drove a consistent approach to business engagement that streamlined our engagement and allowed flexibility to respond quickly to changing business needs and customer escalations. Developed and directed program schedules, critical deliverables, budget, resource allocation plans, and other support requirements to deliver 27 major releases and over 300 enhancements. Managed the activities of supporting project teams and internal development partners; ensuring timely progress against established plan.• Deployed a service management workflow solution supporting $450 million revenue and delivering it in half the time of the initial estimates • Supported organizational and technical integration of a $14 billion acquisition (EDS)• Partnered with Global Process teams to align technology solution with ITIL best practices while ensuring lowest support and maintenance cost for the tool through standard product adoption• Converted a labor intensive estimation process and transformed it to an on demand process, reducing turnaround time by 80% and improving financial and project accuracy• Managed a multi-business line initiative to integrate 7 major programs onto a single requirement management tool within 6 weeks including tool deployment, training and rollout Show less Responsible for managing the functional dependencies to strategically align Finance IT initiatives into the SAP IT roadmap and enable the deployment of the HPS SAP financial applications and solutions.• Managed 17 direct reports supporting 6 different major business groups• Drove employee development through formalized coaching/mentoring programs and ensured alignment of talent to current and future needs; Successfully retained key talent during multiple restructuring and budget reduction programs• Proactively initiated SAP platform wide activities for continuous process improvement, enabling predictable and reliable release-to-market expectations• Designed and implemented a software release management strategy to integrate several global business units, decreasing infrastructure and support costs by over 30% Show less

  • Chief of Staff / Business & Account Operations Manager

    Feb 2014 - Jul 2015

  • Business Operations Lead | Organizational Strategy

    Feb 2013 - Jan 2014

  • Executive Leader for Finance and HR Global Information Solutions

    Jul 2012 - Jan 2013

  • IT Engineering Manager | Technology Leader

    Jun 2010 - Jul 2012

  • Program Manager | Delivery Excellence

    Jun 2006 - Jun 2010

  • Development Manager

    Oct 2003 - Jun 2006
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  Systems Evolution, Inc.

  Jul 2015 - Mar 2018

  Consultant | Strategy, Planning, Execution

  Systems Evolution, Inc. (SEI) is a boutique business and technology consulting firm focused on delivering superior value to local clients since 1992. We provide the agility, consistency, and personal attention of a local partner while offering the reach and knowledge assets of a national organization. We support critical client needs in the areas of: Project Planning and Execution, Technology Planning and Deployment, Business Process Optimization, and Enterprise Information Management

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  Salesforce

  Apr 2018 - Jan 2025

  Technical Program Manager Lead for the Salesforce's Transition to Public Cloud program - aligning 300+ scrum teams and 1000+ engineers across 8+ functional organizations to take Hyperforce, Salesforce's NextGen Infrastructure, from architectural principles to implementation in 13+ countries; leveraging the security, scalability, and availability of the public cloud. Implemented governance to support the organizational strategy needed to scale and optimize Hyperforce cross org/ cross cloud investment Show less

  • VP, Product Management | Cloud & Infrastructure Transformation

    Mar 2022 - Jan 2025

  • VP, Technical Program Management | Cloud & Infrastructure Transformation, Organizational Strategy

    Apr 2018 - Feb 2022
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  Self-employed

  Jan 2025 - now

  Owner