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KT Saw

KT Saw

Technical Marketing Engineer

Followers of KT Saw182 followers
location of KT SawBayan Lepas, Penang, Malaysia

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  • Timeline

  • About me

    Program Manager at Dell

  • Education

    • University Technology Malaysia

      -
      Bachelor's degree Electrical and Electronics Engineering

  • Experience

    • Intel Microelectronics Sdn. Bhd.

      May 1997 - Jun 2006
      Technical Marketing Engineer

      - support OEM/ODM customers platform design in prior new product launch.- delivered product training design review, layout review and on-site trouble shooting

    • Intel Corporation

      Jun 2006 - Jan 2012
      Electrical Validation Program Manager

      - Manage programs of large scope and complexity in validation engineering program for new product release during tenure at Intel.- Managed interdependencies & integration among multiple projects, assess risks, identify gaps and developed solutions to remove obstacles.- Managed OEM/ODM customer account programs thru engineering collaboration with Lenovo, Foxconn and Asus.- Strong in stakeholders management with local functional teams and regional counterparts in US, China, Taiwan and India.- Broad business acumen with acute know how of PC, IoT & semiconductor industries and technologies trend.- Good communication skills and well versed in English, Mandarin & Bahasa Malaysia. Show less

    • Dell Technologies

      Feb 2012 - now
      Program Manager

      - Possess more than 10 years of program management (certified PMP) and operation management experiences in PC and semiconductor industry.- Manage BPO partners program to deliver KPIs'​ performance (Customer Experience, Productivity and etc.) in Dell contact center operation.- Instrumental in setting up contact center operation in Dell, with world class client support (B2C and B2B) management and processes.- Set directions, guide performances of operation team, developed governance process, identify gaps and solutions to deliver best of class client support.- An inspirational mentor with excellent people skills, influential management style and passionate in continual learning. - Strong at stakeholders management to engage local cross functional teams as well as regional counterparts from US, China, Taiwan and India.- Broad business acumen with acute know how of PC, IoT, semiconductor industries and technologies trend. - Proficient in English, Mandarin and Bahasa Malaysia. Show less

  • Licenses & Certifications

    • Project Management Professionals

      Project Management Institute (PMI)
      Oct 2017