Jennifer Vega

Experience

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  Wachovia Corp

  Jan 2001 - Feb 2005

  Teller

  RESPONSIBILITIES* Balance and maintain individual cash box.* Process debits, credits, and payments. * Provide customer service in the lobby/drive-thru and over the phone.* Order checks, deposit slips, and atm/debit cards.* Assist in selling products such as accounts, retirement products, online services, and loans. * Issue traveler checks, money orders, official checks, and bonds.

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  Commerce Bancorp

  Jan 2004 - Apr 2006

  Centralized Customer Service Representative & Analyst

  RESPONSIBILITIES* Handle inbound calls regarding personal/business accounts, products or general finance* Process transfers, stop payments, check orders and account information changes* Assist customer, other departments and branches with conflict resolution* Train new call center representatives* Monitor live calls and assist representatives to ensure quality service is provided

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  Synchronoss Technologies

  Mar 2006 - Feb 2008

  Escalations & Post Port Team Lead

  RESPONSIBILITIES* Transfer telephone number ownership between service providers by building and activating telephone subscriptions via SOA/NPAC* First response for emergency situations such as loss of dial-tone, residual traffic, slamming complaints, snapbacks, and double billing* Resolve general order problems via phone and ticket system support* Manage team of 4-5 coordinators

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  Clarity Benefit Solutions

  Mar 2008 - Jul 2020

  Client Engagement Support

  RESPONSIBILITIES* Guide brokers and clients through the renewal or termination of benefits such as Flexible Spending Accounts, Health Reimbursement Arrangements, Health Savings Accounts and Commuter Programs. * Build benefit plans and process benefit plan changes.* Process participant demographic and election files. * Ensure benefits are appropriately funded.* Audit benefits to ensure that they are operating correctly and within IRS regulation.* Lead web and in-person employee benefit meetings.* Train brokers and clients on the Alegeus, COBRApoint and Employee Navigator platforms. Show less