Amanda Mbali

Experience

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  Gold Circle

  Feb 2012 - Mar 2015

  Bet Operator

  Take bets for customersEnsure money is calculated accurately Attend to customer queries and ensure patron satisfaction

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  Take Note Reputation Management

  Jan 2013 - Mar 2015

  - Media liaison- Client and supplier liaison- Account management- Event and project management - Database management - Execute public relations plans - Write and distribute newsworthy press releases & editorials - Conduct power point proposals - Organise media reviews- Assist in organising and preparing media trips - Build and maintain relationships with media - Conduct event concept documents- Draft newsletters, website information and other promotional material- Prepare month end reports- Social media postings - Corporate gifting - Update company website - Conduct research - Gather and monitor competitor activities and reports Show less - Answer the telephone - Financial administration duties - Provide PA duties to the Director- Daily general admin work e.g. photocopying, faxing, filing, petty cash etc.- Ensure all information needed for internal control is obtained - Set up appointments and meetings with national media and clients- Client support - Save and capture clippings- Conduct media list- Update company website- Source quotations & venue bookings - Stock control - Responsible for store room and all promotional material- Send invitations and manage rsvp’s for events- Take meeting minutes- Take photographs for social media, newsletters and media distribution- Receive and dispatch documents- Write short blurbs- Event concept documents- Increase media and supplier database- Distribute press releases & social images - Assist and participate in general projects. Show less

  • Account Executive

    Aug 2013 - Mar 2015

  • Public Relations Intern

    Jan 2013 - Mar 2015
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  Momentum

  Feb 2016 - May 2016

  Administrator

  - Supporting the coordination, escalation and resolution of client queries and follow up with the relevant department in order to ensure client queries are resolved.- Developing and maintaining productive and collaborative working relationships with peers and stakeholders- Controlling and checking expense claims for authorization- Creating and maintaining filing systems- Reporting on data captured on a weekly basis- Ensure all client documentation required is available- Setting up appointments for the manager- Prepare meeting agenda and take minutes- Ensure optimal client satisfaction in portfolio and delivery of efficient operational expectations- Attend to and resolve client queries timeously- Provide regular feedback to clients regarding their query and the status thereof- Finalise the administration of client contracts ensuring all outstanding requirements are gathered, completed and submitted to head office- Effective and consistent service delivery and support to manager- Assist to manage and re-direct emails of managers and/or team;- Answer the telephone and relay messages- Follow up on emails and messages Show less

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  Durban University of Technology

  Feb 2016 - May 2016

  Tutor

  - Provide tutoring to 2nd year students - Offer assistance with developing study strategies - Work with the tutee to develop a tutoring plan that fits the student’s individual needs - Assess the tutee’s progress throughout tutoring sessions - Participate in tutor training and development sessions

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  Avis Budget Group

  May 2016 - Aug 2020

  Rental Sales Agent

  - Assist customers in a professional and efficient manner- Handle customer queries and escalate to relevant department - All rental transactions - Wizard reports- General counter administration - Collections & deliveries - Asset control & fleet control - Stationery orders, follow ups & sending PO’s- Inspection of vehicles upon collection and return- Mini-leases- Fuel Management

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  Fezile Fashion Skills Academy

  Aug 2020 - Dec 2020

  Skills Development Officer

  •Identify training and development needs through appraisal schemes and regular consultation with direct managers• Build and maintain relationships with stakeholders, sponsors and other industry associates •Assist in designing educational, development and student intervention programmes•Compile written communication such as acceptance and regret letters•Compile adverts, file CV's & schedule interviews•Liaise with stakeholders regarding service-related matters e.g. SETA, QCTO & other external parties•Plan the academy annual calender including events, training, fashion weeks etc•Travel to branches weekly to coordinate and monitor progress onsite•Plan and organise events, induction programs, fashion shows, awards etc.•Recruit and select students and staff members •Develop effective induction programmes for new students and staff•Monitor and review progress of trainees through questionnaires and discussions with Managers•Handle student, parent, supplier, srakeholder queries to ensure all parties involved in conflict establish common ground•Manage multiple projects simultaneously •General office administrative duties•Resolve student, stakeholder and supplier queries •Attend conferences, meeting and special events on behalf of the Academy Show less

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  Fezile Fashion Skills Academy

  Jan 2021 - now

  Head of Strategy and Planning

  Strategic planning •Analyse the organization's goals and objectives•Identify any areas that need improvement within the organization•Conduct market research to evaluate industry trends •Implement applicable strategies to make changes where necessary•Provide effective measures during a crisisHR•Coordinate recruitment, interviews & entry/exit assessments •Liaise with staff regarding internal communication•Implement training and development programmes for staff•Conduct disciplinary action •Update internal policies•Maintain employee recordsBrand building •Liaise with and arrange meetings with SETA’s, QCTO & external parties•Conduct accreditation process as a training provider and for the implementation of appropriate learnerships & skills programmes•Travel to branches quarterly to coordinate and monitor progress onsite•Put together relevant proposals for clients and partners•Write press releases and other communication documents•Liaise with relevant media•Attend conferences, meeting and special events on behalf of the Academy•Coordinate special projects and eventsSales & Marketing •Research your target market and competitors.•Maintain a marketing calendar•Follow up on new leads, strategic marketing alliances and sales opportunities•Answers questions from clients about product and service benefits•Maintains excellent relationships with clients through superior customer service•Attend trade shows and travels to meet clients as needed•Negotiate with and recommend suitable options for clients Show less